Calls / Voice QA

Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.

Readable Call Reports

Recent completed sessions summarized for operators, QA reviewers, and cross-channel benchmarking.

Call completed with performance warnings

ZYCOO | OPENAI_REALTIME | 22:27 UTC

success

Duration

0m 11s

Quality score

93

First response

133 ms

Interrupt latency

n/a

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Outbound playback stayed within acceptable queue limits. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.

warning

Call completed with performance warnings

ZYCOO | OPENAI_REALTIME | 13:51 UTC

success

Duration

0m 09s

Quality score

90

First response

183 ms

Interrupt latency

n/a

The assistant was reachable and generated audio successfully. Outbound playback stayed within acceptable queue limits. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.

warning

Call completed cleanly

ZYCOO | OPENAI_REALTIME | 20:59 UTC

success

Duration

0m 08s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed cleanly

ZYCOO | OPENAI_REALTIME | 17:03 UTC

success

Duration

1m 17s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 15:26 UTC

success

Duration

29m 47s

Quality score

32

First response

136 ms

Interrupt latency

425.8 ms

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.

errorwarningwarningwarning

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 14:53 UTC

success

Duration

21m 17s

Quality score

32

First response

129 ms

Interrupt latency

138.5 ms

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.

errorwarningwarningwarning

Call completed with operator-visible issues

TWILIO | PERSONAPLEX | 14:51 UTC

success

Duration

0m 55s

Quality score

55

First response

136 ms

Interrupt latency

141 ms

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.

errorwarning

Call completed cleanly

TWILIO | UNKNOWN | 14:50 UTC

success

Duration

1m 10s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed cleanly

ZYCOO | PERSONAPLEX | 20:54 UTC

success

Duration

0m 22s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed with operator-visible issues

TWILIO | PERSONAPLEX | 09:52 UTC

success

Duration

0m 53s

Quality score

58

First response

133 ms

Interrupt latency

131.8 ms

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.

errorwarning

Call completed cleanly

TWILIO | UNKNOWN | 09:52 UTC

success

Duration

1m 07s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed with performance warnings

ZYCOO | OPENAI_REALTIME | 01:22 UTC

success

Duration

0m 25s

Quality score

73

First response

130 ms

Interrupt latency

129.3 ms

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.

warningwarning

Call completed cleanly

TWILIO | UNKNOWN | 21:30 UTC

success

Duration

0m 32s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed with operator-visible issues

TWILIO | PERSONAPLEX | 21:09 UTC

success

Duration

21m 35s

Quality score

100

First response

253 ms

Interrupt latency

n/a

The assistant was reachable and generated audio successfully. Some assistant audio was discarded before playback, which can truncate or distort responses. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active.

errorerrorwarningwarning

Call completed cleanly

TWILIO | UNKNOWN | 21:09 UTC

success

Duration

0m 58s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed with performance warnings

ZYCOO | PERSONAPLEX | 21:02 UTC

success

Duration

0m 24s

Quality score

81

First response

146 ms

Interrupt latency

145.3 ms

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.

warningwarning

Call completed cleanly

TWILIO | UNKNOWN | 20:19 UTC

success

Duration

0m 14s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed with operator-visible issues

ZYCOO | PERSONAPLEX | 20:18 UTC

success

Duration

3m 41s

Quality score

90

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. read ECONNRESET

error

Call completed cleanly

TWILIO | UNKNOWN | 20:17 UTC

success

Duration

0m 19s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed cleanly

TWILIO | UNKNOWN | 08:49 UTC

success

Duration

0m 12s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed cleanly

TWILIO | UNKNOWN | 03:57 UTC

success

Duration

0m 13s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed cleanly

TWILIO | UNKNOWN | 03:40 UTC

success

Duration

0m 08s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed with operator-visible issues

TWILIO | PERSONAPLEX | 03:39 UTC

success

Duration

18m 54s

Quality score

90

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. Incorrect API key provided: sk-proj-********************************************************************************************************************************************************h0UA. You can find your API key at https://platform.openai.com/account/api-keys.

error

Call completed cleanly

TWILIO | UNKNOWN | 03:38 UTC

success

Duration

0m 18s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed with operator-visible issues

ZYCOO | PERSONAPLEX | 03:08 UTC

failed

Duration

30m 01s

Quality score

32

First response

132 ms

Interrupt latency

235.2 ms

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. read ECONNRESET Incorrect API key provided: sk-proj-********************************************************************************************************************************************************h0UA. You can find your API key at https://platform.openai.com/account/api-keys.

errorerrorerrorwarning

Call completed with operator-visible issues

TWILIO | PERSONAPLEX | 03:05 UTC

success

Duration

1m 29s

Quality score

55

First response

144 ms

Interrupt latency

209 ms

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.

errorwarning

Call completed cleanly

TWILIO | UNKNOWN | 03:04 UTC

success

Duration

1m 45s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed with performance warnings

ZYCOO | PERSONAPLEX | 20:23 UTC

success

Duration

0m 46s

Quality score

47

First response

127 ms

Interrupt latency

129 ms

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.

warningwarningwarningwarning

Call completed with operator-visible issues

ZYCOO | PERSONAPLEX | 17:13 UTC

success

Duration

1m 47s

Quality score

31

First response

135 ms

Interrupt latency

542 ms

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.

errorwarningwarningwarning

Call completed with performance warnings

TWILIO | PERSONAPLEX | 17:12 UTC

success

Duration

0m 23s

Quality score

76

First response

131 ms

Interrupt latency

128 ms

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.

warningwarning