Calls / Voice QA

Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.

Readable Call Reports

Recent completed sessions summarized for operators, QA reviewers, and cross-channel benchmarking.

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 05:36 UTC

success

Duration

1m 11s

Quality score

32

First response

133 ms

Interrupt latency

136.8 ms

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.

errorwarningwarningwarning

Call completed with performance warnings

TWILIO | PERSONAPLEX | 04:08 UTC

success

Duration

1m 23s

Quality score

71

First response

142 ms

Interrupt latency

148.2 ms

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.

warningwarning

Call completed cleanly

TWILIO | UNKNOWN | 04:08 UTC

success

Duration

1m 32s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed cleanly

TWILIO | UNKNOWN | 04:08 UTC

success

Duration

0m 10s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed cleanly

TWILIO | UNKNOWN | 04:07 UTC

success

Duration

0m 30s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed cleanly

TWILIO | UNKNOWN | 03:48 UTC

success

Duration

0m 25s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 00:21 UTC

failed

Duration

0m 11s

Quality score

90

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with performance warnings

TWILIO | PERSONAPLEX | 22:50 UTC

success

Duration

6m 53s

Quality score

100

First response

142 ms

Interrupt latency

376.6 ms

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.

warningwarning

Call completed cleanly

TWILIO | OPENAI_REALTIME | 21:46 UTC

success

Duration

0m 00s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 20:01 UTC

failed

Duration

0m 08s

Quality score

80

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 19:30 UTC

success

Duration

9m 51s

Quality score

32

First response

135 ms

Interrupt latency

n/a

The assistant was reachable and generated audio successfully. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.

errorwarningwarningwarning

Call completed with operator-visible issues

ZYCOO | PERSONAPLEX | 19:28 UTC

success

Duration

3m 39s

Quality score

0

First response

145 ms

Interrupt latency

n/a

The assistant was reachable and generated audio successfully. Some assistant audio was discarded before playback, which can truncate or distort responses. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active.

errorerrorwarningwarning

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 15:26 UTC

success

Duration

0m 27s

Quality score

80

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. read ECONNRESET The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API.

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 12:33 UTC

failed

Duration

0m 40s

Quality score

80

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 04:05 UTC

success

Duration

0m 08s

Quality score

80

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 23:54 UTC

failed

Duration

0m 08s

Quality score

90

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 23:12 UTC

failed

Duration

0m 08s

Quality score

90

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 22:26 UTC

success

Duration

1m 25s

Quality score

90

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 20:27 UTC

failed

Duration

0m 08s

Quality score

90

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed cleanly

ZYCOO | OPENAI_REALTIME | 20:45 UTC

success

Duration

0m 07s

Quality score

100

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits.

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 04:35 UTC

failed

Duration

0m 24s

Quality score

90

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 19:53 UTC

failed

Duration

0m 38s

Quality score

80

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 18:03 UTC

success

Duration

0m 10s

Quality score

80

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 16:36 UTC

failed

Duration

0m 30s

Quality score

80

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 01:28 UTC

failed

Duration

0m 08s

Quality score

90

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 00:01 UTC

failed

Duration

27m 39s

Quality score

90

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 20:45 UTC

failed

Duration

19m 23s

Quality score

80

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. read ECONNRESET The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API.

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 11:38 UTC

success

Duration

2m 16s

Quality score

90

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 18:30 UTC

success

Duration

0m 08s

Quality score

80

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror

Call completed with operator-visible issues

ZYCOO | OPENAI_REALTIME | 14:19 UTC

failed

Duration

0m 08s

Quality score

90

First response

n/a

Interrupt latency

n/a

Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET

errorerror