Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.
Recent completed sessions summarized for operators, QA reviewers, and cross-channel benchmarking.
Call completed with operator-visible issues
ZYCOO | PERSONAPLEX | 16:28 UTC
Duration
0m 31s
Quality score
90
First response
n/a
Interrupt latency
n/a
Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET
Call completed with operator-visible issues
ZYCOO | PERSONAPLEX | 14:15 UTC
Duration
0m 07s
Quality score
90
First response
n/a
Interrupt latency
n/a
Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET
Call completed with operator-visible issues
ZYCOO | PERSONAPLEX | 17:06 UTC
Duration
0m 07s
Quality score
90
First response
n/a
Interrupt latency
n/a
Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET
Call completed with operator-visible issues
ZYCOO | PERSONAPLEX | 01:07 UTC
Duration
0m 07s
Quality score
90
First response
n/a
Interrupt latency
n/a
Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET
Call completed with operator-visible issues
ZYCOO | PERSONAPLEX | 22:10 UTC
Duration
0m 07s
Quality score
80
First response
n/a
Interrupt latency
n/a
Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET
Call completed with operator-visible issues
ZYCOO | PERSONAPLEX | 21:05 UTC
Duration
0m 08s
Quality score
80
First response
n/a
Interrupt latency
n/a
Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET
Call completed with operator-visible issues
ZYCOO | PERSONAPLEX | 19:30 UTC
Duration
24m 31s
Quality score
80
First response
n/a
Interrupt latency
n/a
Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET
Call completed with operator-visible issues
ZYCOO | PERSONAPLEX | 03:52 UTC
Duration
2m 12s
Quality score
80
First response
130 ms
Interrupt latency
130 ms
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.
Call completed with performance warnings
ZYCOO | PERSONAPLEX | 00:47 UTC
Duration
0m 15s
Quality score
48
First response
146 ms
Interrupt latency
146 ms
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.
Call completed cleanly
ZYCOO | PERSONAPLEX | 23:40 UTC
Duration
0m 13s
Quality score
98
First response
134 ms
Interrupt latency
132 ms
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Outbound playback stayed within acceptable queue limits.
Call completed with performance warnings
ZYCOO | PERSONAPLEX | 22:42 UTC
Duration
11m 25s
Quality score
77
First response
1712 ms
Interrupt latency
140 ms
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.
Call completed with performance warnings
ZYCOO | PERSONAPLEX | 21:19 UTC
Duration
15m 57s
Quality score
78
First response
138 ms
Interrupt latency
284 ms
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.
Call completed with performance warnings
ZYCOO | PERSONAPLEX | 15:06 UTC
Duration
0m 27s
Quality score
86
First response
135 ms
Interrupt latency
354.8 ms
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Outbound playback stayed within acceptable queue limits. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.
Call completed with performance warnings
ZYCOO | PERSONAPLEX | 19:26 UTC
Duration
1m 54s
Quality score
77
First response
137 ms
Interrupt latency
133.3 ms
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.
Call completed cleanly
TWILIO | UNKNOWN | 13:59 UTC
Duration
0m 47s
Quality score
100
First response
n/a
Interrupt latency
n/a
Outbound playback stayed within acceptable queue limits.
Call completed cleanly
TWILIO | UNKNOWN | 13:59 UTC
Duration
0m 19s
Quality score
100
First response
n/a
Interrupt latency
n/a
Outbound playback stayed within acceptable queue limits.
Call completed with performance warnings
ZYCOO | PERSONAPLEX | 01:40 UTC
Duration
0m 59s
Quality score
76
First response
131 ms
Interrupt latency
131 ms
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.
Call completed with performance warnings
ZYCOO | PERSONAPLEX | 16:53 UTC
Duration
0m 17s
Quality score
78
First response
134 ms
Interrupt latency
134 ms
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.
Call completed with operator-visible issues
ZYCOO | PERSONAPLEX | 13:22 UTC
Duration
0m 31s
Quality score
55
First response
135 ms
Interrupt latency
137 ms
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.
Call completed with performance warnings
ZYCOO | PERSONAPLEX | 15:25 UTC
Duration
0m 18s
Quality score
84
First response
140 ms
Interrupt latency
291.8 ms
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.
Call completed with operator-visible issues
ZYCOO | PERSONAPLEX | 19:07 UTC
Duration
0m 55s
Quality score
32
First response
132 ms
Interrupt latency
242.3 ms
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.
Call completed with performance warnings
ZYCOO | PERSONAPLEX | 16:24 UTC
Duration
0m 28s
Quality score
83
First response
131 ms
Interrupt latency
242.3 ms
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.
Call completed with performance warnings
ZYCOO | PERSONAPLEX | 15:12 UTC
Duration
0m 14s
Quality score
92
First response
237 ms
Interrupt latency
n/a
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Outbound playback stayed within acceptable queue limits. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.
Call completed with performance warnings
ZYCOO | PERSONAPLEX | 13:49 UTC
Duration
0m 12s
Quality score
80
First response
156 ms
Interrupt latency
n/a
The assistant was reachable and generated audio successfully. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.
Call completed cleanly
ZYCOO | PERSONAPLEX | 16:29 UTC
Duration
0m 53s
Quality score
98
First response
133 ms
Interrupt latency
136 ms
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Outbound playback stayed within acceptable queue limits.
Call completed cleanly
ZYCOO | PERSONAPLEX | 17:14 UTC
Duration
0m 06s
Quality score
100
First response
n/a
Interrupt latency
n/a
Outbound playback stayed within acceptable queue limits.
Call completed cleanly
ZYCOO | OPENAI_REALTIME | 14:34 UTC
Duration
0m 18s
Quality score
98
First response
146 ms
Interrupt latency
n/a
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Outbound playback stayed within acceptable queue limits.
Call completed with performance warnings
ZYCOO | OPENAI_REALTIME | 22:27 UTC
Duration
0m 11s
Quality score
93
First response
133 ms
Interrupt latency
n/a
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Outbound playback stayed within acceptable queue limits. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.
Call completed with performance warnings
ZYCOO | OPENAI_REALTIME | 13:51 UTC
Duration
0m 09s
Quality score
90
First response
183 ms
Interrupt latency
n/a
The assistant was reachable and generated audio successfully. Outbound playback stayed within acceptable queue limits. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.
Call completed cleanly
ZYCOO | OPENAI_REALTIME | 20:59 UTC
Duration
0m 08s
Quality score
100
First response
n/a
Interrupt latency
n/a
Outbound playback stayed within acceptable queue limits.