Calls / Voice QA
Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.
Compare Sessions
Side-by-side benchmarking for Zycoo versus Twilio sessions and other voice channel combinations.
ZYCOO | OPENAI_REALTIME
a0cc7a65-0c56-419b-84a9-64807464eb28
First response latency
133 ms
Interrupt response latency
136.8 ms
Max queued ms
15460 ms
Dropped frames
0
Interruptions
3
Language
n/a
Issues
4
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.
TWILIO | PERSONAPLEX
a86eacb3-5f97-4d3a-9f49-477ccd0dc855
First response latency
142 ms
Interrupt response latency
148.2 ms
Max queued ms
10220 ms
Dropped frames
0
Interruptions
8
Language
n/a
Issues
2
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.