{"id":"df1b5085-7f1c-4a5b-a4cd-20862b0c025d","summaryTitle":"Call completed cleanly","summaryText":"Outbound playback stayed within acceptable queue limits.","qualityScore":100,"qualityBadge":"good","metrics":{"firstResponseLatencyMs":null,"averageResponseLatencyMs":null,"averageInterruptResponseLatencyMs":null,"maxQueueFrames":0,"maxQueuedMs":0,"totalDroppedFrames":0,"interruptionCount":0,"successfulInterruptions":0,"delayedInterruptions":0,"dominantLanguage":null},"issues":[],"timeline":[{"id":"b91d166a-851c-498a-bf16-1aa8654f8520","sessionId":"df1b5085-7f1c-4a5b-a4cd-20862b0c025d","relatedTurnId":null,"timestamp":"2026-09-23T04:07:47.513Z","eventType":"inbound.call","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"Inbound Twilio Voice webhook received.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":null,"callSid":"CA416df44deaf35260b856bb0b82e8133f","ivrStep":"main","callStatus":"ringing"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"95717d25-2403-4ec9-ba04-d370d45083cc","sessionId":"df1b5085-7f1c-4a5b-a4cd-20862b0c025d","relatedTurnId":null,"timestamp":"2026-09-23T04:07:57.384Z","eventType":"inbound.ivr_selection","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"IVR step main received selection 2.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":"2","callSid":"CA416df44deaf35260b856bb0b82e8133f","ivrStep":"main","callStatus":"in-progress"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"7999f95c-dff9-4b88-b761-1fcf2797215d","sessionId":"df1b5085-7f1c-4a5b-a4cd-20862b0c025d","relatedTurnId":null,"timestamp":"2026-09-23T04:07:59.742Z","eventType":"inbound.ivr_selection","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"IVR step spanish_menu received selection 4.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":"4","callSid":"CA416df44deaf35260b856bb0b82e8133f","ivrStep":"spanish_menu","callStatus":"in-progress"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"171dd06f-73d8-41e8-8e90-efdd5744a415","sessionId":"df1b5085-7f1c-4a5b-a4cd-20862b0c025d","relatedTurnId":null,"timestamp":"2026-09-23T04:08:02.802Z","eventType":"inbound.call","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"Inbound Twilio Voice webhook received.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":null,"callSid":"CA416df44deaf35260b856bb0b82e8133f","ivrStep":"spanish_menu","callStatus":"in-progress"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"c46b94e2-3dea-401f-82e3-12a2baf354ed","sessionId":"df1b5085-7f1c-4a5b-a4cd-20862b0c025d","relatedTurnId":null,"timestamp":"2026-09-23T04:08:14.100Z","eventType":"inbound.ivr_selection","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"IVR step spanish_menu received selection 0.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":"0","callSid":"CA416df44deaf35260b856bb0b82e8133f","ivrStep":"spanish_menu","callStatus":"in-progress"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"470072bf-bf48-486d-bd5b-972fb2dca134","sessionId":"df1b5085-7f1c-4a5b-a4cd-20862b0c025d","relatedTurnId":null,"timestamp":"2026-09-23T04:08:17.715Z","eventType":"status.callback","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"Twilio Voice callback received: completed.","payloadJson":{"to":"+13185151057","from":"Anonymous","callSid":"CA416df44deaf35260b856bb0b82e8133f","callStatus":"completed"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null}],"conversation":[]}