{"id":"d487d9c3-d87d-4b7f-a840-4bdd24e5e3d6","summaryTitle":"Call completed cleanly","summaryText":"Outbound playback stayed within acceptable queue limits.","qualityScore":100,"qualityBadge":"good","metrics":{"firstResponseLatencyMs":null,"averageResponseLatencyMs":null,"averageInterruptResponseLatencyMs":null,"maxQueueFrames":0,"maxQueuedMs":0,"totalDroppedFrames":0,"interruptionCount":0,"successfulInterruptions":0,"delayedInterruptions":0,"dominantLanguage":null},"issues":[],"timeline":[{"id":"399dbb24-725a-407f-af9d-949fe2c2d2de","sessionId":"d487d9c3-d87d-4b7f-a840-4bdd24e5e3d6","relatedTurnId":null,"timestamp":"2026-09-23T04:08:24.155Z","eventType":"inbound.call","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"Inbound Twilio Voice webhook received.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":null,"callSid":"CA3fd4454aa81606863841d4ec73b6db19","ivrStep":"main","callStatus":"ringing"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"6cbdbc3d-2c87-42ca-a0a3-27537b797e8a","sessionId":"d487d9c3-d87d-4b7f-a840-4bdd24e5e3d6","relatedTurnId":null,"timestamp":"2026-09-23T04:08:27.275Z","eventType":"inbound.ivr_selection","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"IVR step main received selection 1.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":"1","callSid":"CA3fd4454aa81606863841d4ec73b6db19","ivrStep":"main","callStatus":"in-progress"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"bffcedd5-3ce7-4428-a804-c2d1999676cf","sessionId":"d487d9c3-d87d-4b7f-a840-4bdd24e5e3d6","relatedTurnId":null,"timestamp":"2026-09-23T04:08:31.700Z","eventType":"inbound.ivr_selection","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"IVR step english_menu received selection 4.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":"4","callSid":"CA3fd4454aa81606863841d4ec73b6db19","ivrStep":"english_menu","callStatus":"in-progress"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"f03c2b57-6777-4a31-9a61-a74ea70e1256","sessionId":"d487d9c3-d87d-4b7f-a840-4bdd24e5e3d6","relatedTurnId":null,"timestamp":"2026-09-23T04:08:34.316Z","eventType":"inbound.call","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"Inbound Twilio Voice webhook received.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":null,"callSid":"CA3fd4454aa81606863841d4ec73b6db19","ivrStep":"english_menu","callStatus":"completed"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"2240bc77-94b0-4d01-baf4-05dce0bab2f5","sessionId":"d487d9c3-d87d-4b7f-a840-4bdd24e5e3d6","relatedTurnId":null,"timestamp":"2026-09-23T04:08:34.511Z","eventType":"status.callback","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"Twilio Voice callback received: completed.","payloadJson":{"to":"+13185151057","from":"Anonymous","callSid":"CA3fd4454aa81606863841d4ec73b6db19","callStatus":"completed"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null}],"conversation":[]}