Calls / Voice QA
Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.
Session Filters
Search completed and in-flight sessions by channel, engine, outcome, language, or issue state.
Sessions
Filterable call index with quality, queue, interruption, and issue summaries.
| Started | Channel | Engine | Duration | Outcome | Quality | Language | Queued | Dropped | Interruptions | Issues | Actions |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 22:27 UTC | ZYCOO | OPENAI_REALTIME | 0m 11s | success | 93 | n/a | 900 ms | 0 | 1 | Repeated silent inbound audio during assistant playback | |
| 13:51 UTC | ZYCOO | OPENAI_REALTIME | 0m 09s | success | 90 | n/a | 2500 ms | 0 | 0 | Repeated silent inbound audio during assistant playback | |
| 20:59 UTC | ZYCOO | OPENAI_REALTIME | 0m 08s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 17:03 UTC | ZYCOO | OPENAI_REALTIME | 1m 17s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 15:26 UTC | ZYCOO | OPENAI_REALTIME | 29m 47s | success | 32 | n/a | 23480 ms | 0 | 14 | Outbound queue pressure detected, Interrupt recovery was slow, Repeated silent inbound audio during assistant playback | |
| 14:53 UTC | ZYCOO | OPENAI_REALTIME | 21m 17s | success | 32 | n/a | 26260 ms | 0 | 16 | Outbound queue pressure detected, Interrupt recovery was slow, Repeated silent inbound audio during assistant playback | |
| 14:51 UTC | TWILIO | PERSONAPLEX | 0m 55s | success | 55 | n/a | 28880 ms | 0 | 4 | Outbound queue pressure detected, Repeated silent inbound audio during assistant playback | |
| 14:51 UTC | TWILIO | PERSONAPLEX | 2640m 05s | unknown | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 14:51 UTC | TWILIO | PERSONAPLEX | 2640m 05s | unknown | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 14:51 UTC | TWILIO | OPENAI_REALTIME | 2640m 05s | unknown | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 14:50 UTC | TWILIO | UNKNOWN | 1m 10s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 20:54 UTC | ZYCOO | PERSONAPLEX | 0m 22s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 09:52 UTC | TWILIO | PERSONAPLEX | 4378m 32s | unknown | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 09:52 UTC | TWILIO | PERSONAPLEX | 0m 53s | success | 58 | n/a | 13260 ms | 0 | 3 | Outbound queue pressure detected, Repeated silent inbound audio during assistant playback | |
| 09:52 UTC | TWILIO | PERSONAPLEX | 4378m 32s | unknown | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 09:52 UTC | TWILIO | UNKNOWN | 1m 07s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 01:22 UTC | ZYCOO | OPENAI_REALTIME | 0m 25s | success | 73 | n/a | 9180 ms | 0 | 5 | Repeated silent inbound audio during assistant playback, Outbound queue pressure detected | |
| 21:30 UTC | TWILIO | UNKNOWN | 0m 32s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 21:09 UTC | TWILIO | PERSONAPLEX | 21m 35s | success | 100 | n/a | 30000 ms | 905 | 0 | Outbound frames were dropped, Outbound queue pressure detected, Interrupt recovery was slow | |
| 21:09 UTC | TWILIO | UNKNOWN | 0m 58s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 21:02 UTC | ZYCOO | PERSONAPLEX | 0m 24s | success | 81 | n/a | 5060 ms | 0 | 5 | Repeated silent inbound audio during assistant playback, Outbound queue pressure detected | |
| 20:19 UTC | TWILIO | UNKNOWN | 0m 14s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 20:18 UTC | ZYCOO | PERSONAPLEX | 3m 41s | success | 90 | n/a | 0 ms | 0 | 0 | Bridge error observed | |
| 20:17 UTC | TWILIO | UNKNOWN | 0m 19s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 08:49 UTC | TWILIO | UNKNOWN | 0m 12s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 03:57 UTC | TWILIO | UNKNOWN | 0m 13s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 03:40 UTC | TWILIO | UNKNOWN | 0m 08s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 03:39 UTC | TWILIO | PERSONAPLEX | 18m 54s | success | 90 | n/a | 0 ms | 0 | 0 | Provider error observed | |
| 03:38 UTC | TWILIO | UNKNOWN | 0m 18s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 03:38 UTC | ZYCOO | PERSONAPLEX | 7633m 09s | unknown | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 03:08 UTC | ZYCOO | PERSONAPLEX | 30m 01s | failed | 32 | n/a | 24240 ms | 0 | 15 | Outbound queue pressure detected, Bridge error observed, Provider error observed | |
| 03:05 UTC | TWILIO | PERSONAPLEX | 1m 29s | success | 55 | n/a | 15120 ms | 0 | 11 | Outbound queue pressure detected, Repeated silent inbound audio during assistant playback | |
| 03:04 UTC | TWILIO | UNKNOWN | 1m 45s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 20:23 UTC | ZYCOO | PERSONAPLEX | 0m 46s | success | 47 | n/a | 10480 ms | 0 | 2 | Interrupt recovery was slow, Repeated silent inbound audio during assistant playback, Outbound queue pressure detected | |
| 17:13 UTC | ZYCOO | PERSONAPLEX | 1m 47s | success | 31 | n/a | 17580 ms | 0 | 14 | Outbound queue pressure detected, Interrupt recovery was slow, Repeated silent inbound audio during assistant playback | |
| 17:12 UTC | TWILIO | PERSONAPLEX | 0m 23s | success | 76 | n/a | 7620 ms | 0 | 5 | Repeated silent inbound audio during assistant playback, Outbound queue pressure detected | |
| 17:12 UTC | TWILIO | PERSONAPLEX | 11138m 40s | unknown | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 17:12 UTC | TWILIO | PERSONAPLEX | 11138m 40s | unknown | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 17:12 UTC | TWILIO | PERSONAPLEX | 11138m 40s | unknown | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 17:12 UTC | TWILIO | UNKNOWN | 0m 35s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues | |
| 17:12 UTC | TWILIO | UNKNOWN | 0m 05s | success | 100 | n/a | 0 ms | 0 | 0 | No major issues |