Calls / Voice QA
Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.
Compare Sessions
Side-by-side benchmarking for Zycoo versus Twilio sessions and other voice channel combinations.
TWILIO | PERSONAPLEX
a86eacb3-5f97-4d3a-9f49-477ccd0dc855
success1m 23s
First response latency
142 ms
Interrupt response latency
148.2 ms
Max queued ms
10220 ms
Dropped frames
0
Interruptions
8
Language
n/a
Issues
2
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.
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