Calls / Voice QA
Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.
Compare Sessions
Side-by-side benchmarking for Zycoo versus Twilio sessions and other voice channel combinations.
ZYCOO | OPENAI_REALTIME
cbfa2894-c05d-4bfe-b8ce-82c9b11519c9
First response latency
135 ms
Interrupt response latency
n/a
Max queued ms
20600 ms
Dropped frames
0
Interruptions
0
Language
n/a
Issues
4
The assistant was reachable and generated audio successfully. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.