Calls / Voice QA

Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.

Compare Sessions

Side-by-side benchmarking for Zycoo versus Twilio sessions and other voice channel combinations.

ZYCOO | OPENAI_REALTIME

cbfa2894-c05d-4bfe-b8ce-82c9b11519c9

success9m 51s

First response latency

135 ms

Interrupt response latency

n/a

Max queued ms

20600 ms

Dropped frames

0

Interruptions

0

Language

n/a

Issues

4

The assistant was reachable and generated audio successfully. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.

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