Calls / Voice QA
Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.
Compare Sessions
Side-by-side benchmarking for Zycoo versus Twilio sessions and other voice channel combinations.
ZYCOO | PERSONAPLEX
de685d81-9fec-4448-8788-19ee8cd456eb
First response latency
146 ms
Interrupt response latency
146 ms
Max queued ms
10240 ms
Dropped frames
0
Interruptions
2
Language
n/a
Issues
4
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.