USER #1
23:40 UTC
كاملة.
Latency: n/aLanguage: n/aInterrupted: no
Calls / Voice QA
Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.
Session Header
Identity, channel, provider, and terminal state for this session.
Session ID
fb450d99-46aa-4026-9de0-c015410af1d1
Channel
ZYCOO
Engine
PERSONAPLEX
Runtime
PERSONAPLEX
Started
23:40 UTC
Ended
23:40 UTC
Duration
0m 13s
Outcome
success
Executive Summary
Deterministic operator-facing summary generated from normalized metrics and issue signals.
Call completed cleanly
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Outbound playback stayed within acceptable queue limits.
Key Metrics
Primary response, interruption, queueing, and language metrics.
First Response
134 ms
Avg Response
251.7 ms
Avg Interrupt
132 ms
Max Queue
440 ms
Max Queue Frames
22
Dropped Frames
0
Interruptions
3
Successful Interruptions
3
Delayed Interruptions
0
Language
n/a
Issues
Detected issues and direct recommendations for operators or developers.
No issues were derived for this session.
Timeline
Ordered structured events for the session.
telephony.connection.opened
AudioSocket connection opened.
info23:40 UTC
call.started
Zycoo/Asterisk call started.
info23:40 UTC
assistant.commit.requested
Zycoo/Asterisk session: assistant commit requested (greeting, direct).
info23:40 UTC
user_speech_started
User speech started.
info23:40 UTC
user_speech_stopped
User speech stopped.
info23:40 UTC
assistant.commit.requested
Zycoo/Asterisk session: assistant commit requested (user_speech_stopped, direct).
info23:40 UTC
user_speech_started
User speech started.
info23:40 UTC
user_speech_stopped
User speech stopped.
info23:40 UTC
user_speech_started
User speech started.
info23:40 UTC
user_speech_stopped
User speech stopped.
info23:40 UTC
user_speech_started
User speech started.
info23:40 UTC
user_speech_stopped
User speech stopped.
info23:40 UTC
response.created
Provider response started.
info23:40 UTC
user_speech_started
User speech started.
info23:40 UTC
response.audio.done
Provider response finished.
info23:40 UTC
response.created
Provider response started.
info23:40 UTC
assistant_started
Assistant playback started.
info23:40 UTC
audio.outbound.chunk
Outbound assistant audio queued for playback.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.outbound.chunk
Outbound assistant audio queued for playback.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.outbound.chunk
Outbound assistant audio queued for playback.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.playback.mark
Playback mark acknowledged.
info23:40 UTC
audio.local_barge_in
Local frame-based barge-in triggered.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
assistant_cancelled
Assistant playback was interrupted.
warning23:40 UTC
response.audio.done
Provider response finished.
info23:40 UTC
assistant_finished
Assistant playback finished.
info23:40 UTC
user_speech_stopped
User speech stopped.
info23:40 UTC
assistant.commit.requested
Zycoo/Asterisk session: assistant commit requested (user_speech_stopped, direct).
info23:40 UTC
response.created
Provider response started.
info23:40 UTC
assistant_started
Assistant playback started.
info23:40 UTC
audio.outbound.chunk
Outbound assistant audio queued for playback.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.outbound.chunk
Outbound assistant audio queued for playback.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.outbound.chunk
Outbound assistant audio queued for playback.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.playback.mark
Playback mark acknowledged.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.local_barge_in
Local frame-based barge-in triggered.
info23:40 UTC
assistant_cancelled
Assistant playback was interrupted.
warning23:40 UTC
assistant_finished
Assistant playback finished.
info23:40 UTC
response.audio.done
Provider response finished.
info23:40 UTC
user_speech_started
User speech started.
info23:40 UTC
user_speech_stopped
User speech stopped.
info23:40 UTC
assistant.commit.requested
Zycoo/Asterisk session: assistant commit requested (user_speech_stopped, direct).
info23:40 UTC
response.created
Provider response started.
info23:40 UTC
assistant_started
Assistant playback started.
info23:40 UTC
audio.outbound.chunk
Outbound assistant audio queued for playback.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.outbound.chunk
Outbound assistant audio queued for playback.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
audio.outbound.chunk
Outbound assistant audio queued for playback.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
assistant_cancelled
Assistant playback was interrupted.
warning23:40 UTC
audio.local_barge_in
Local frame-based barge-in triggered.
info23:40 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info23:40 UTC
assistant_finished
Assistant playback finished.
info23:40 UTC
response.audio.done
Provider response finished.
info23:40 UTC
call.stopped
Zycoo/Asterisk call stopped.
info23:40 UTC
call.stopped
Zycoo/Asterisk call stopped.
info23:40 UTC
Conversation
Turn-by-turn transcript assembled from captured user transcripts and assistant output.
USER #2
23:40 UTC
This is I love
Latency: n/aLanguage: n/aInterrupted: no
USER #3
23:40 UTC
Seremos.
Latency: n/aLanguage: n/aInterrupted: no
USER #4
23:40 UTC
para poder acercarnos.
Latency: n/aLanguage: n/aInterrupted: no
ASSISTANT #5
23:40 UTC
Hola, qué tal.
Latency: 491 msLanguage: n/aInterrupted: no
USER #6
23:40 UTC
Halo.
Latency: n/aLanguage: n/aInterrupted: no
ASSISTANT #7
23:40 UTC
Hola, esta es la asist
Latency: 130 msLanguage: n/aInterrupted: yes
USER #8
23:40 UTC
まんが
Latency: n/aLanguage: n/aInterrupted: no
ASSISTANT #9
23:40 UTC
Hola, esta es la as
Latency: 134 msLanguage: n/aInterrupted: yes
Technical Data
Raw event payloads are available here for debugging without overwhelming the default operator view.
telephony.connection.opened raw payload
{
"connectionId": "sock-rqd9qfn4",
"remoteAddress": "127.0.0.1"
}call.started raw payload
{
"codec": "g711_ulaw",
"engine": "personaplex",
"sessionId": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"zycooPeer": null,
"aiExtension": "6001",
"connectionId": "sock-rqd9qfn4",
"gatewayLabel": "Zycoo U-50",
"fallbackReason": null,
"asteriskContext": "ai-voice",
"selectedProvider": "personaplex"
}assistant.commit.requested raw payload
{
"reason": "greeting",
"source": "direct"
}user_speech_started raw payload
{}user_speech_stopped raw payload
{}assistant.commit.requested raw payload
{
"reason": "user_speech_stopped",
"source": "direct"
}user_speech_started raw payload
{}user_speech_stopped raw payload
{}user_speech_started raw payload
{}user_speech_stopped raw payload
{}user_speech_started raw payload
{}user_speech_stopped raw payload
{}response.created raw payload
{}user_speech_started raw payload
{}response.audio.done raw payload
{}response.created raw payload
{}assistant_started raw payload
{}audio.outbound.chunk raw payload
{
"itemId": "item_DhOKzaC62UxA8gVCqy1fM",
"chunkMs": 100,
"markName": "ai-1779234029486-1",
"responseId": "resp_DhOKzv4XEsmEaRocSH4Na",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 5,
"queuedMsAfter": 100,
"framesAccepted": 5,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 5,
"queuedFramesBefore": 0
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 9,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 1
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 30,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 50,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}audio.outbound.chunk raw payload
{
"itemId": "item_DhOKzaC62UxA8gVCqy1fM",
"chunkMs": 160,
"markName": null,
"responseId": "resp_DhOKzv4XEsmEaRocSH4Na",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 8,
"queuedMsAfter": 220,
"framesAccepted": 8,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 11,
"queuedFramesBefore": 3
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 70,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 1
}audio.outbound.chunk raw payload
{
"itemId": "item_DhOKzaC62UxA8gVCqy1fM",
"chunkMs": 260,
"markName": null,
"responseId": "resp_DhOKzv4XEsmEaRocSH4Na",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 440,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 22,
"queuedFramesBefore": 9
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 93,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 2
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 110,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 3
}audio.playback.mark raw payload
{
"mark": "ai-1779234029486-1",
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"queueFrames": 21,
"inFlightMarks": 0,
"remainingMarks": 0,
"assistantPlaybackActive": true
}audio.local_barge_in raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"assistantActiveMs": 130
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 130,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 4
}assistant_cancelled raw payload
{
"reason": "user_speech"
}response.audio.done raw payload
{}assistant_finished raw payload
{}user_speech_stopped raw payload
{}assistant.commit.requested raw payload
{
"reason": "user_speech_stopped",
"source": "direct"
}response.created raw payload
{}assistant_started raw payload
{}audio.outbound.chunk raw payload
{
"itemId": "item_DhOKzfjcC0WeXaYRy3QY6",
"chunkMs": 100,
"markName": "ai-1779234030366-2",
"responseId": "resp_DhOKzp2hNMhowbZ0sbJoN",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 5,
"queuedMsAfter": 100,
"framesAccepted": 5,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 5,
"queuedFramesBefore": 0
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 10,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 1
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 30,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 2
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 50,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 3
}audio.outbound.chunk raw payload
{
"itemId": "item_DhOKzfjcC0WeXaYRy3QY6",
"chunkMs": 160,
"markName": null,
"responseId": "resp_DhOKzp2hNMhowbZ0sbJoN",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 8,
"queuedMsAfter": 200,
"framesAccepted": 8,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 10,
"queuedFramesBefore": 2
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 70,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 4
}audio.outbound.chunk raw payload
{
"itemId": "item_DhOKzfjcC0WeXaYRy3QY6",
"chunkMs": 260,
"markName": null,
"responseId": "resp_DhOKzp2hNMhowbZ0sbJoN",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 440,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 22,
"queuedFramesBefore": 9
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 91,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 5
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 110,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 6
}audio.playback.mark raw payload
{
"mark": "ai-1779234030366-2",
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"queueFrames": 21,
"inFlightMarks": 0,
"remainingMarks": 0,
"assistantPlaybackActive": true
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 130,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 7
}audio.local_barge_in raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"assistantActiveMs": 130
}assistant_cancelled raw payload
{
"reason": "user_speech"
}assistant_finished raw payload
{}response.audio.done raw payload
{}user_speech_started raw payload
{}user_speech_stopped raw payload
{}assistant.commit.requested raw payload
{
"reason": "user_speech_stopped",
"source": "direct"
}response.created raw payload
{}assistant_started raw payload
{}audio.outbound.chunk raw payload
{
"itemId": "item_DhOL2KFyI2333z5n5lyx3",
"chunkMs": 100,
"markName": "ai-1779234032676-3",
"responseId": "resp_DhOL2CxeGt3JNYmOqc0Bk",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 5,
"queuedMsAfter": 100,
"framesAccepted": 5,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 5,
"queuedFramesBefore": 0
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 20,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 1
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 40,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 2
}audio.outbound.chunk raw payload
{
"itemId": "item_DhOL2KFyI2333z5n5lyx3",
"chunkMs": 160,
"markName": null,
"responseId": "resp_DhOL2CxeGt3JNYmOqc0Bk",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 8,
"queuedMsAfter": 220,
"framesAccepted": 8,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 11,
"queuedFramesBefore": 3
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 60,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 3
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 79,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 4
}audio.outbound.chunk raw payload
{
"itemId": "item_DhOL2KFyI2333z5n5lyx3",
"chunkMs": 260,
"markName": null,
"responseId": "resp_DhOL2CxeGt3JNYmOqc0Bk",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 440,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 22,
"queuedFramesBefore": 9
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 100,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 5
}assistant_cancelled raw payload
{
"reason": "user_speech"
}audio.local_barge_in raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"assistantActiveMs": 120
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"bytes": 320,
"assistantActiveMs": 120,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 6
}assistant_finished raw payload
{}response.audio.done raw payload
{}call.stopped raw payload
{
"sessionId": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"connectionId": "sock-rqd9qfn4"
}call.stopped raw payload
{
"sessionId": "7f5f44b7-3b73-4474-874a-5921a7a79905",
"connectionId": "sock-rqd9qfn4"
}