Calls / Voice QA
Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.
Session Header
Identity, channel, provider, and terminal state for this session.
Session ID
d94e7de7-5769-48c8-aa04-b57ce7e280ef
Channel
ZYCOO
Engine
OPENAI_REALTIME
Runtime
OPENAI_REALTIME
Started
20:59 UTC
Ended
20:59 UTC
Duration
0m 08s
Outcome
Executive Summary
Deterministic operator-facing summary generated from normalized metrics and issue signals.
Call completed cleanly
Outbound playback stayed within acceptable queue limits.
Key Metrics
Primary response, interruption, queueing, and language metrics.
First Response
n/a
Avg Response
n/a
Avg Interrupt
n/a
Max Queue
0 ms
Max Queue Frames
0
Dropped Frames
0
Interruptions
0
Successful Interruptions
0
Delayed Interruptions
0
Language
n/a
Issues
Detected issues and direct recommendations for operators or developers.
No issues were derived for this session.
Timeline
Ordered structured events for the session.
telephony.connection.opened
AudioSocket connection opened.
call.started
Zycoo/Asterisk call started.
assistant.commit.requested
Zycoo/Asterisk session: assistant commit requested (greeting, direct).
user_speech_started
User speech started.
user_speech_stopped
User speech stopped.
assistant.commit.requested
Zycoo/Asterisk session: assistant commit requested (user_speech_stopped, direct).
call.stopped
Zycoo/Asterisk call stopped.
call.stopped
Zycoo/Asterisk call stopped.
Conversation
Turn-by-turn transcript assembled from captured user transcripts and assistant output.
No transcript turns were captured for this session yet.
Technical Data
Raw event payloads are available here for debugging without overwhelming the default operator view.
telephony.connection.opened raw payload
{
"connectionId": "sock-krby6eo7",
"remoteAddress": "127.0.0.1"
}call.started raw payload
{
"codec": "g711_ulaw",
"engine": "openai_realtime",
"sessionId": "aa1695d9-f58a-4245-8afc-fa2795877280",
"zycooPeer": null,
"aiExtension": "6001",
"connectionId": "sock-krby6eo7",
"gatewayLabel": "Zycoo U-50",
"fallbackReason": null,
"asteriskContext": "ai-voice",
"selectedProvider": "openai-realtime"
}assistant.commit.requested raw payload
{
"reason": "greeting",
"source": "direct"
}user_speech_started raw payload
{}user_speech_stopped raw payload
{}assistant.commit.requested raw payload
{
"reason": "user_speech_stopped",
"source": "direct"
}call.stopped raw payload
{
"sessionId": "aa1695d9-f58a-4245-8afc-fa2795877280",
"connectionId": "sock-krby6eo7"
}call.stopped raw payload
{
"sessionId": "aa1695d9-f58a-4245-8afc-fa2795877280",
"connectionId": "sock-krby6eo7"
}