Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.
Identity, channel, provider, and terminal state for this session.
Session ID
cdc497c1-b274-4c25-a48b-fa829e7e4007
Channel
ZYCOO
Engine
OPENAI_REALTIME
Runtime
OPENAI_REALTIME
Started
13:51 UTC
Ended
13:51 UTC
Duration
0m 09s
Outcome
Deterministic operator-facing summary generated from normalized metrics and issue signals.
Call completed with performance warnings
The assistant was reachable and generated audio successfully. Outbound playback stayed within acceptable queue limits. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.
Primary response, interruption, queueing, and language metrics.
First Response
183 ms
Avg Response
183 ms
Avg Interrupt
n/a
Max Queue
2500 ms
Max Queue Frames
125
Dropped Frames
0
Interruptions
0
Successful Interruptions
0
Delayed Interruptions
0
Language
n/a
Detected issues and direct recommendations for operators or developers.
Repeated silent inbound audio during assistant playback
The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.
Recommendation: Check audio capture and VAD tuning for the affected channel.
Ordered structured events for the session.
telephony.connection.opened
AudioSocket connection opened.
call.started
Zycoo/Asterisk call started.
assistant.commit.requested
Zycoo/Asterisk session: assistant commit requested (greeting, direct).
user_speech_started
User speech started.
user_speech_stopped
User speech stopped.
assistant.commit.requested
Zycoo/Asterisk session: assistant commit requested (user_speech_stopped, direct).
user_speech_started
User speech started.
user_speech_stopped
User speech stopped.
response.created
Provider response started.
assistant.pending_commit.queued
Assistant commit queued because assistant_busy.
assistant_started
Assistant playback started.
audio.outbound.chunk
Outbound assistant audio queued for playback.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.outbound.chunk
Outbound assistant audio queued for playback.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.outbound.chunk
Outbound assistant audio queued for playback.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
assistant.pending_commit.waiting
Zycoo/Asterisk session: assistant pending_commit waiting.
audio.playback.mark
Playback mark acknowledged.
audio.outbound.chunk
Outbound assistant audio queued for playback.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.outbound.chunk
Outbound assistant audio queued for playback.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.outbound.chunk
Outbound assistant audio queued for playback.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.outbound.chunk
Outbound assistant audio queued for playback.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.outbound.chunk
Outbound assistant audio queued for playback.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.outbound.chunk
Outbound assistant audio queued for playback.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.outbound.chunk
Outbound assistant audio queued for playback.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.outbound.chunk
Outbound assistant audio queued for playback.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.outbound.chunk
Outbound assistant audio queued for playback.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
audio.outbound.chunk
Outbound assistant audio queued for playback.
call.stopped
Zycoo/Asterisk call stopped.
call.stopped
Zycoo/Asterisk call stopped.
Turn-by-turn transcript assembled from captured user transcripts and assistant output.
USER #1
13:51 UTC
Buenos días.
ASSISTANT #2
13:51 UTC
Hola, muy buenos días. Este es el asistente de IA OMNIA.
Raw event payloads are available here for debugging without overwhelming the default operator view.
{
"connectionId": "sock-xprm4qrf",
"remoteAddress": "127.0.0.1"
}{
"codec": "g711_ulaw",
"engine": "openai_realtime",
"sessionId": "4df78564-cab0-44e1-8004-7cadd7c18463",
"zycooPeer": null,
"aiExtension": "6001",
"connectionId": "sock-xprm4qrf",
"gatewayLabel": "Zycoo U-50",
"fallbackReason": null,
"asteriskContext": "ai-voice",
"selectedProvider": "openai-realtime"
}{
"reason": "greeting",
"source": "direct"
}{}{}{
"reason": "user_speech_stopped",
"source": "direct"
}{}{}{}{
"reason": "user_speech_stopped",
"queueReason": "assistant_busy",
"assistantPlaybackActive": false,
"assistantResponseActive": true,
"assistantResponsePending": false
}{}{
"itemId": "item_DSNbJHdse9n31JCg0iYba",
"chunkMs": 100,
"markName": "ai-1775656277576-1",
"responseId": "resp_DSNbJyDyqxrhRtt4OEiZY",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 5,
"queuedMsAfter": 100,
"framesAccepted": 5,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 5,
"queuedFramesBefore": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 6,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 26,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 46,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"itemId": "item_DSNbJHdse9n31JCg0iYba",
"chunkMs": 160,
"markName": null,
"responseId": "resp_DSNbJyDyqxrhRtt4OEiZY",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 8,
"queuedMsAfter": 220,
"framesAccepted": 8,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 11,
"queuedFramesBefore": 3
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 66,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"itemId": "item_DSNbJHdse9n31JCg0iYba",
"chunkMs": 260,
"markName": null,
"responseId": "resp_DSNbJyDyqxrhRtt4OEiZY",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 440,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 22,
"queuedFramesBefore": 9
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 86,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 106,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 126,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"trigger": "playback_mark",
"pendingReason": "user_speech_stopped",
"assistantResponseActive": true,
"assistantResponsePending": false
}{
"mark": "ai-1775656277576-1",
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"queueFrames": 21,
"inFlightMarks": 0,
"remainingMarks": 0,
"assistantPlaybackActive": true
}{
"itemId": "item_DSNbJHdse9n31JCg0iYba",
"chunkMs": 260,
"markName": "ai-1775656277719-2",
"responseId": "resp_DSNbJyDyqxrhRtt4OEiZY",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 660,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 33,
"queuedFramesBefore": 20
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 149,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 170,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"itemId": "item_DSNbJHdse9n31JCg0iYba",
"chunkMs": 260,
"markName": null,
"responseId": "resp_DSNbJyDyqxrhRtt4OEiZY",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 880,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 44,
"queuedFramesBefore": 31
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 189,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 210,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 230,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 250,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 270,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"itemId": "item_DSNbJHdse9n31JCg0iYba",
"chunkMs": 260,
"markName": "ai-1775656277855-3",
"responseId": "resp_DSNbJyDyqxrhRtt4OEiZY",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 1040,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 52,
"queuedFramesBefore": 39
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 290,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 311,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"itemId": "item_DSNbJHdse9n31JCg0iYba",
"chunkMs": 260,
"markName": null,
"responseId": "resp_DSNbJyDyqxrhRtt4OEiZY",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 1260,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 63,
"queuedFramesBefore": 50
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 331,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 352,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"itemId": "item_DSNbJHdse9n31JCg0iYba",
"chunkMs": 260,
"markName": "ai-1775656277932-4",
"responseId": "resp_DSNbJyDyqxrhRtt4OEiZY",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 1480,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 74,
"queuedFramesBefore": 61
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 372,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 393,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 412,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 433,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 1
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 454,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 475,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"itemId": "item_DSNbJHdse9n31JCg0iYba",
"chunkMs": 260,
"markName": null,
"responseId": "resp_DSNbJyDyqxrhRtt4OEiZY",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 1620,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 81,
"queuedFramesBefore": 68
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 496,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 516,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"itemId": "item_DSNbJHdse9n31JCg0iYba",
"chunkMs": 260,
"markName": "ai-1775656278101-5",
"responseId": "resp_DSNbJyDyqxrhRtt4OEiZY",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 1840,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 92,
"queuedFramesBefore": 79
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 536,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 557,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"itemId": "item_DSNbJHdse9n31JCg0iYba",
"chunkMs": 260,
"markName": null,
"responseId": "resp_DSNbJyDyqxrhRtt4OEiZY",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 2060,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 103,
"queuedFramesBefore": 90
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 577,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 598,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"itemId": "item_DSNbJHdse9n31JCg0iYba",
"chunkMs": 260,
"markName": "ai-1775656278176-6",
"responseId": "resp_DSNbJyDyqxrhRtt4OEiZY",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 2280,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 114,
"queuedFramesBefore": 101
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 618,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"uuid": "4df78564-cab0-44e1-8004-7cadd7c18463",
"bytes": 320,
"assistantActiveMs": 638,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}{
"itemId": "item_DSNbJHdse9n31JCg0iYba",
"chunkMs": 260,
"markName": null,
"responseId": "resp_DSNbJyDyqxrhRtt4OEiZY",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 2500,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 125,
"queuedFramesBefore": 112
}{
"sessionId": "4df78564-cab0-44e1-8004-7cadd7c18463",
"connectionId": "sock-xprm4qrf"
}{
"sessionId": "4df78564-cab0-44e1-8004-7cadd7c18463",
"connectionId": "sock-xprm4qrf"
}