Calls / Voice QA
Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.
Session Header
Identity, channel, provider, and terminal state for this session.
Session ID
a9101169-b17b-4d18-a8de-8f1fceb7f188
Channel
TWILIO
Engine
UNKNOWN
Runtime
UNKNOWN
Started
14:50 UTC
Ended
14:52 UTC
Duration
1m 10s
Outcome
Executive Summary
Deterministic operator-facing summary generated from normalized metrics and issue signals.
Call completed cleanly
Outbound playback stayed within acceptable queue limits.
Key Metrics
Primary response, interruption, queueing, and language metrics.
First Response
n/a
Avg Response
n/a
Avg Interrupt
n/a
Max Queue
0 ms
Max Queue Frames
0
Dropped Frames
0
Interruptions
0
Successful Interruptions
0
Delayed Interruptions
0
Language
n/a
Issues
Detected issues and direct recommendations for operators or developers.
No issues were derived for this session.
Timeline
Ordered structured events for the session.
inbound.call
Inbound Twilio Voice webhook received.
inbound.ivr_selection
IVR step main received selection 4.
ivr.ai_branch
Caller selected IVR digit 4 for AI voice.
status.callback
Twilio Voice callback received: completed.
Conversation
Turn-by-turn transcript assembled from captured user transcripts and assistant output.
No transcript turns were captured for this session yet.
Technical Data
Raw event payloads are available here for debugging without overwhelming the default operator view.
inbound.call raw payload
{
"to": "+13185151057",
"from": "Anonymous",
"digits": null,
"callSid": "CAb926bde03c6eba322ce4934e904c6b5a",
"ivrStep": "main",
"callStatus": "ringing"
}inbound.ivr_selection raw payload
{
"to": "+13185151057",
"from": "Anonymous",
"digits": "4",
"callSid": "CAb926bde03c6eba322ce4934e904c6b5a",
"ivrStep": "main",
"callStatus": "in-progress"
}ivr.ai_branch raw payload
{
"callSid": "CAb926bde03c6eba322ce4934e904c6b5a",
"streamSid": null
}status.callback raw payload
{
"to": "+13185151057",
"from": "Anonymous",
"callSid": "CAb926bde03c6eba322ce4934e904c6b5a",
"callStatus": "completed"
}