USER #1
14:34 UTC
You hear?
Latency: n/aLanguage: n/aInterrupted: no
Calls / Voice QA
Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.
Session Header
Identity, channel, provider, and terminal state for this session.
Session ID
926a18e2-4105-4ea6-befc-c1bd24e87a46
Channel
ZYCOO
Engine
OPENAI_REALTIME
Runtime
OPENAI_REALTIME
Started
14:34 UTC
Ended
14:35 UTC
Duration
0m 18s
Outcome
success
Executive Summary
Deterministic operator-facing summary generated from normalized metrics and issue signals.
Call completed cleanly
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Outbound playback stayed within acceptable queue limits.
Key Metrics
Primary response, interruption, queueing, and language metrics.
First Response
146 ms
Avg Response
146 ms
Avg Interrupt
n/a
Max Queue
660 ms
Max Queue Frames
33
Dropped Frames
0
Interruptions
1
Successful Interruptions
1
Delayed Interruptions
0
Language
n/a
Issues
Detected issues and direct recommendations for operators or developers.
No issues were derived for this session.
Timeline
Ordered structured events for the session.
telephony.connection.opened
AudioSocket connection opened.
info14:34 UTC
call.started
Zycoo/Asterisk call started.
info14:34 UTC
assistant.commit.requested
Zycoo/Asterisk session: assistant commit requested (greeting, direct).
info14:34 UTC
user_speech_started
User speech started.
info14:34 UTC
user_speech_stopped
User speech stopped.
info14:34 UTC
user_speech_started
User speech started.
info14:34 UTC
user_speech_stopped
User speech stopped.
info14:34 UTC
assistant.commit.requested
Zycoo/Asterisk session: assistant commit requested (user_speech_stopped, direct).
info14:34 UTC
response.created
Provider response started.
info14:34 UTC
assistant_started
Assistant playback started.
info14:34 UTC
audio.outbound.chunk
Outbound assistant audio queued for playback.
info14:34 UTC
audio.outbound.chunk
Outbound assistant audio queued for playback.
info14:34 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info14:34 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info14:34 UTC
audio.outbound.chunk
Outbound assistant audio queued for playback.
info14:34 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info14:34 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info14:34 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info14:34 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info14:34 UTC
audio.playback.mark
Playback mark acknowledged.
info14:34 UTC
audio.outbound.chunk
Outbound assistant audio queued for playback.
info14:34 UTC
audio.local_barge_in
Local frame-based barge-in triggered.
info14:34 UTC
audio.inbound.during_assistant_playback
Inbound audio arrived while assistant playback was active.
info14:34 UTC
assistant_cancelled
Assistant playback was interrupted.
warning14:34 UTC
assistant_finished
Assistant playback finished.
info14:34 UTC
response.audio.done
Provider response finished.
info14:34 UTC
call.stopped
Zycoo/Asterisk call stopped.
info14:35 UTC
call.stopped
Zycoo/Asterisk call stopped.
info14:35 UTC
Conversation
Turn-by-turn transcript assembled from captured user transcripts and assistant output.
ASSISTANT #2
14:34 UTC
Hola, este es el asist
Latency: 146 msLanguage: n/aInterrupted: no
ASSISTANT #3
14:34 UTC
ente de
Latency: n/aLanguage: n/aInterrupted: no
Technical Data
Raw event payloads are available here for debugging without overwhelming the default operator view.
telephony.connection.opened raw payload
{
"connectionId": "sock-0vtwpio2",
"remoteAddress": "127.0.0.1"
}call.started raw payload
{
"codec": "g711_ulaw",
"engine": "openai_realtime",
"sessionId": "128f20fd-d6c7-4834-9a70-4fb241604a94",
"zycooPeer": null,
"aiExtension": "6001",
"connectionId": "sock-0vtwpio2",
"gatewayLabel": "Zycoo U-50",
"fallbackReason": null,
"asteriskContext": "ai-voice",
"selectedProvider": "openai-realtime"
}assistant.commit.requested raw payload
{
"reason": "greeting",
"source": "direct"
}user_speech_started raw payload
{}user_speech_stopped raw payload
{}user_speech_started raw payload
{}user_speech_stopped raw payload
{}assistant.commit.requested raw payload
{
"reason": "user_speech_stopped",
"source": "direct"
}response.created raw payload
{}assistant_started raw payload
{}audio.outbound.chunk raw payload
{
"itemId": "item_DSkl9oFcv7702OLn2CN3t",
"chunkMs": 100,
"markName": "ai-1775745299539-1",
"responseId": "resp_DSkl9NdDsCZz7SHjC5k86",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 5,
"queuedMsAfter": 100,
"framesAccepted": 5,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 5,
"queuedFramesBefore": 0
}audio.outbound.chunk raw payload
{
"itemId": "item_DSkl9oFcv7702OLn2CN3t",
"chunkMs": 160,
"markName": null,
"responseId": "resp_DSkl9NdDsCZz7SHjC5k86",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 8,
"queuedMsAfter": 260,
"framesAccepted": 8,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 13,
"queuedFramesBefore": 5
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "128f20fd-d6c7-4834-9a70-4fb241604a94",
"bytes": 320,
"assistantActiveMs": 28,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "128f20fd-d6c7-4834-9a70-4fb241604a94",
"bytes": 320,
"assistantActiveMs": 57,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}audio.outbound.chunk raw payload
{
"itemId": "item_DSkl9oFcv7702OLn2CN3t",
"chunkMs": 260,
"markName": null,
"responseId": "resp_DSkl9NdDsCZz7SHjC5k86",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 480,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 24,
"queuedFramesBefore": 11
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "128f20fd-d6c7-4834-9a70-4fb241604a94",
"bytes": 320,
"assistantActiveMs": 35,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "128f20fd-d6c7-4834-9a70-4fb241604a94",
"bytes": 320,
"assistantActiveMs": 75,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 0
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "128f20fd-d6c7-4834-9a70-4fb241604a94",
"bytes": 320,
"assistantActiveMs": 95,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 1
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "128f20fd-d6c7-4834-9a70-4fb241604a94",
"bytes": 320,
"assistantActiveMs": 115,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 2
}audio.playback.mark raw payload
{
"mark": "ai-1775745299539-1",
"uuid": "128f20fd-d6c7-4834-9a70-4fb241604a94",
"queueFrames": 21,
"inFlightMarks": 0,
"remainingMarks": 0,
"assistantPlaybackActive": true
}audio.outbound.chunk raw payload
{
"itemId": "item_DSkl9oFcv7702OLn2CN3t",
"chunkMs": 260,
"markName": "ai-1775745299675-2",
"responseId": "resp_DSkl9NdDsCZz7SHjC5k86",
"bridgeFormat": "pcm16",
"framesDropped": 0,
"framesOffered": 13,
"queuedMsAfter": 660,
"framesAccepted": 13,
"providerFormat": "g711_ulaw",
"queuedFramesAfter": 33,
"queuedFramesBefore": 20
}audio.local_barge_in raw payload
{
"uuid": "128f20fd-d6c7-4834-9a70-4fb241604a94",
"assistantActiveMs": 138
}audio.inbound.during_assistant_playback raw payload
{
"uuid": "128f20fd-d6c7-4834-9a70-4fb241604a94",
"bytes": 320,
"assistantActiveMs": 138,
"cooldownSatisfied": true,
"localBargeInCaptureOpen": false,
"consecutiveNonSilentFrames": 3
}assistant_cancelled raw payload
{
"reason": "user_speech"
}assistant_finished raw payload
{}response.audio.done raw payload
{}call.stopped raw payload
{
"sessionId": "128f20fd-d6c7-4834-9a70-4fb241604a94",
"connectionId": "sock-0vtwpio2"
}call.stopped raw payload
{
"sessionId": "128f20fd-d6c7-4834-9a70-4fb241604a94",
"connectionId": "sock-0vtwpio2"
}