Calls / Voice QA

Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.

Session Header

Identity, channel, provider, and terminal state for this session.

Session ID

8b922daf-1343-4358-8c8d-5cb0b0c1c457

Channel

ZYCOO

Engine

PERSONAPLEX

Runtime

PERSONAPLEX

Started

20:18 UTC

Ended

20:21 UTC

Duration

3m 41s

Outcome

success

Executive Summary

Deterministic operator-facing summary generated from normalized metrics and issue signals.

Call completed with operator-visible issues

Outbound playback stayed within acceptable queue limits. read ECONNRESET

Key Metrics

Primary response, interruption, queueing, and language metrics.

First Response

n/a

Avg Response

n/a

Avg Interrupt

n/a

Max Queue

0 ms

Max Queue Frames

0

Dropped Frames

0

Interruptions

0

Successful Interruptions

0

Delayed Interruptions

0

Language

n/a

Issues

Detected issues and direct recommendations for operators or developers.

Bridge error observed

read ECONNRESET

error

Recommendation: Inspect transport-level bridge logs and connectivity for this channel.

Timeline

Ordered structured events for the session.

telephony.connection.opened

AudioSocket connection opened.

info20:18 UTC

bridge_error

read ECONNRESET

error20:18 UTC

call.started

Zycoo/Asterisk call started.

info20:18 UTC

call.stopped

Zycoo/Asterisk call stopped.

info20:18 UTC

telephony.connection.opened

AudioSocket connection opened.

info20:21 UTC

call.started

Zycoo/Asterisk call started.

info20:21 UTC

bridge_error

read ECONNRESET

error20:21 UTC

call.stopped

Zycoo/Asterisk call stopped.

info20:21 UTC

Conversation

Turn-by-turn transcript assembled from captured user transcripts and assistant output.

No transcript turns were captured for this session yet.

Technical Data

Raw event payloads are available here for debugging without overwhelming the default operator view.

telephony.connection.opened raw payload
{
  "connectionId": "sock-kun03621",
  "remoteAddress": "127.0.0.1"
}
bridge_error raw payload
{
  "message": "read ECONNRESET",
  "sessionId": "8cd19b98-aa17-4a25-a35e-2edd09d6088f",
  "connectionId": "sock-kun03621"
}
call.started raw payload
{
  "codec": "g711_ulaw",
  "engine": "personaplex",
  "sessionId": "8cd19b98-aa17-4a25-a35e-2edd09d6088f",
  "zycooPeer": null,
  "aiExtension": "6001",
  "connectionId": "sock-kun03621",
  "gatewayLabel": "Zycoo U-50",
  "fallbackReason": null,
  "asteriskContext": "ai-voice",
  "selectedProvider": "personaplex"
}
call.stopped raw payload
{
  "sessionId": "8cd19b98-aa17-4a25-a35e-2edd09d6088f",
  "connectionId": "sock-kun03621"
}
telephony.connection.opened raw payload
{
  "connectionId": "sock-j64q0a5c",
  "remoteAddress": "127.0.0.1"
}
call.started raw payload
{
  "codec": "g711_ulaw",
  "engine": "personaplex",
  "sessionId": "9f9374c3-56a7-4410-9637-28b2c0640c58",
  "zycooPeer": null,
  "aiExtension": "6001",
  "connectionId": "sock-j64q0a5c",
  "gatewayLabel": "Zycoo U-50",
  "fallbackReason": null,
  "asteriskContext": "ai-voice",
  "selectedProvider": "personaplex"
}
bridge_error raw payload
{
  "message": "read ECONNRESET",
  "sessionId": "9f9374c3-56a7-4410-9637-28b2c0640c58",
  "connectionId": "sock-j64q0a5c"
}
call.stopped raw payload
{
  "sessionId": "9f9374c3-56a7-4410-9637-28b2c0640c58",
  "connectionId": "sock-j64q0a5c"
}