Calls / Voice QA
Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.
Session Header
Identity, channel, provider, and terminal state for this session.
Session ID
796fd785-0cf0-4b95-854a-30dca518e7a6
Channel
TWILIO
Engine
UNKNOWN
Runtime
UNKNOWN
Started
13:59 UTC
Ended
13:59 UTC
Duration
0m 19s
Outcome
Executive Summary
Deterministic operator-facing summary generated from normalized metrics and issue signals.
Call completed cleanly
Outbound playback stayed within acceptable queue limits.
Key Metrics
Primary response, interruption, queueing, and language metrics.
First Response
n/a
Avg Response
n/a
Avg Interrupt
n/a
Max Queue
0 ms
Max Queue Frames
0
Dropped Frames
0
Interruptions
0
Successful Interruptions
0
Delayed Interruptions
0
Language
n/a
Issues
Detected issues and direct recommendations for operators or developers.
No issues were derived for this session.
Timeline
Ordered structured events for the session.
inbound.call
Inbound Twilio Voice webhook received.
inbound.ivr_selection
IVR step main received selection 1.
inbound.ivr_selection
IVR step english_menu received selection 0.
status.callback
Twilio Voice callback received: completed.
Conversation
Turn-by-turn transcript assembled from captured user transcripts and assistant output.
No transcript turns were captured for this session yet.
Technical Data
Raw event payloads are available here for debugging without overwhelming the default operator view.
inbound.call raw payload
{
"to": "+13185151057",
"from": "+13182147706",
"digits": null,
"callSid": "CAa350bbd6f05b42b1607bd60385933ab4",
"ivrStep": "main",
"callStatus": "ringing"
}inbound.ivr_selection raw payload
{
"to": "+13185151057",
"from": "+13182147706",
"digits": "1",
"callSid": "CAa350bbd6f05b42b1607bd60385933ab4",
"ivrStep": "main",
"callStatus": "in-progress"
}inbound.ivr_selection raw payload
{
"to": "+13185151057",
"from": "+13182147706",
"digits": "0",
"callSid": "CAa350bbd6f05b42b1607bd60385933ab4",
"ivrStep": "english_menu",
"callStatus": "in-progress"
}status.callback raw payload
{
"to": "+13185151057",
"from": "+13182147706",
"callSid": "CAa350bbd6f05b42b1607bd60385933ab4",
"callStatus": "completed"
}