Provider error observed
The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API.
Recommendation: Inspect provider payloads and runtime credentials for this session.
Calls / Voice QA
Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.
Session Header
Identity, channel, provider, and terminal state for this session.
Session ID
4a4eb4cf-f278-48ae-8d43-9b56959d2d80
Channel
ZYCOO
Engine
PERSONAPLEX
Runtime
PERSONAPLEX
Started
16:28 UTC
Ended
16:29 UTC
Duration
0m 31s
Outcome
failed
Executive Summary
Deterministic operator-facing summary generated from normalized metrics and issue signals.
Call completed with operator-visible issues
Outbound playback stayed within acceptable queue limits. The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API. read ECONNRESET
Key Metrics
Primary response, interruption, queueing, and language metrics.
First Response
n/a
Avg Response
n/a
Avg Interrupt
n/a
Max Queue
0 ms
Max Queue Frames
0
Dropped Frames
0
Interruptions
0
Successful Interruptions
0
Delayed Interruptions
0
Language
n/a
Issues
Detected issues and direct recommendations for operators or developers.
error
Bridge error observed
read ECONNRESET
Recommendation: Inspect transport-level bridge logs and connectivity for this channel.
Timeline
Ordered structured events for the session.
telephony.connection.opened
AudioSocket connection opened.
info16:28 UTC
call.started
Zycoo/Asterisk call started.
info16:28 UTC
assistant.commit.requested
Zycoo/Asterisk session: assistant commit requested (greeting, direct).
info16:28 UTC
provider_error
The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API.
error16:28 UTC
call.stopped
Zycoo/Asterisk call stopped.
info16:28 UTC
bridge_error
read ECONNRESET
error16:28 UTC
telephony.connection.opened
AudioSocket connection opened.
info16:28 UTC
call.started
Zycoo/Asterisk call started.
info16:29 UTC
assistant.commit.requested
Zycoo/Asterisk session: assistant commit requested (greeting, direct).
info16:29 UTC
provider_error
The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API.
error16:29 UTC
call.stopped
Zycoo/Asterisk call stopped.
info16:29 UTC
bridge_error
read ECONNRESET
error16:29 UTC
Conversation
Turn-by-turn transcript assembled from captured user transcripts and assistant output.
No transcript turns were captured for this session yet.
Technical Data
Raw event payloads are available here for debugging without overwhelming the default operator view.
telephony.connection.opened raw payload
{
"connectionId": "sock-ih5eh5ke",
"remoteAddress": "127.0.0.1"
}call.started raw payload
{
"codec": "g711_ulaw",
"engine": "personaplex",
"sessionId": "fd947275-de4d-487e-b1a3-ca1e44233228",
"zycooPeer": null,
"aiExtension": "6001",
"connectionId": "sock-ih5eh5ke",
"gatewayLabel": "Zycoo U-50",
"fallbackReason": null,
"asteriskContext": "ai-voice",
"selectedProvider": "personaplex"
}assistant.commit.requested raw payload
{
"reason": "greeting",
"source": "direct"
}provider_error raw payload
{
"message": "The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API.",
"sessionId": "fd947275-de4d-487e-b1a3-ca1e44233228",
"connectionId": "sock-ih5eh5ke"
}call.stopped raw payload
{
"sessionId": "fd947275-de4d-487e-b1a3-ca1e44233228",
"connectionId": "sock-ih5eh5ke"
}bridge_error raw payload
{
"message": "read ECONNRESET",
"sessionId": "fd947275-de4d-487e-b1a3-ca1e44233228",
"connectionId": "sock-ih5eh5ke"
}telephony.connection.opened raw payload
{
"connectionId": "sock-0cg9vr7p",
"remoteAddress": "127.0.0.1"
}call.started raw payload
{
"codec": "g711_ulaw",
"engine": "personaplex",
"sessionId": "a2812201-8697-4f58-ab9d-8b7029165ded",
"zycooPeer": null,
"aiExtension": "6001",
"connectionId": "sock-0cg9vr7p",
"gatewayLabel": "Zycoo U-50",
"fallbackReason": null,
"asteriskContext": "ai-voice",
"selectedProvider": "personaplex"
}assistant.commit.requested raw payload
{
"reason": "greeting",
"source": "direct"
}provider_error raw payload
{
"message": "The Realtime Beta API is no longer supported. Please use /v1/realtime for the GA API.",
"sessionId": "a2812201-8697-4f58-ab9d-8b7029165ded",
"connectionId": "sock-0cg9vr7p"
}call.stopped raw payload
{
"sessionId": "a2812201-8697-4f58-ab9d-8b7029165ded",
"connectionId": "sock-0cg9vr7p"
}bridge_error raw payload
{
"message": "read ECONNRESET",
"sessionId": "a2812201-8697-4f58-ab9d-8b7029165ded",
"connectionId": "sock-0cg9vr7p"
}