Calls / Voice QA

Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.

Compare Sessions

Side-by-side benchmarking for Zycoo versus Twilio sessions and other voice channel combinations.

ZYCOO | PERSONAPLEX

bd03bb7c-a63f-4f32-9711-ee608460ba6e

success0m 27s

First response latency

135 ms

Interrupt response latency

354.8 ms

Max queued ms

2720 ms

Dropped frames

0

Interruptions

6

Language

n/a

Issues

2

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Outbound playback stayed within acceptable queue limits. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.

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