Calls / Voice QA

Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.

Compare Sessions

Side-by-side benchmarking for Zycoo versus Twilio sessions and other voice channel combinations.

ZYCOO | PERSONAPLEX

bc0ef1e3-bdbb-4818-9a2e-c8f5e79b2a2a

success1m 54s

First response latency

137 ms

Interrupt response latency

133.3 ms

Max queued ms

7600 ms

Dropped frames

0

Interruptions

6

Language

n/a

Issues

4

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems. Assistant playback accumulated a backlog, which can delay barge-in handling and create stale audio.

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