Calls / Voice QA

Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.

Compare Sessions

Side-by-side benchmarking for Zycoo versus Twilio sessions and other voice channel combinations.

ZYCOO | PERSONAPLEX

53eec34a-f37f-4c77-aaa7-ff2bc5765d73

success0m 55s

First response latency

132 ms

Interrupt response latency

242.3 ms

Max queued ms

18000 ms

Dropped frames

0

Interruptions

4

Language

n/a

Issues

4

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.

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