Calls / Voice QA

Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.

Compare Sessions

Side-by-side benchmarking for Zycoo versus Twilio sessions and other voice channel combinations.

ZYCOO | PERSONAPLEX

3aa647cd-0e52-425b-8372-c418e4ef875f

success1m 47s

First response latency

135 ms

Interrupt response latency

542 ms

Max queued ms

17580 ms

Dropped frames

0

Interruptions

14

Language

n/a

Issues

4

The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.

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