Calls / Voice QA

Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.

Compare Sessions

Side-by-side benchmarking for Zycoo versus Twilio sessions and other voice channel combinations.

TWILIO | PERSONAPLEX

3a0db4dd-8598-4726-952c-4021ad555f92

success21m 35s

First response latency

253 ms

Interrupt response latency

n/a

Max queued ms

30000 ms

Dropped frames

905

Interruptions

0

Language

n/a

Issues

4

The assistant was reachable and generated audio successfully. Some assistant audio was discarded before playback, which can truncate or distort responses. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active.

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