Calls / Voice QA
Structured voice observability for live sessions, completed calls, readable reports, and cross-channel comparison.
Compare Sessions
Side-by-side benchmarking for Zycoo versus Twilio sessions and other voice channel combinations.
TWILIO | PERSONAPLEX
2c3eddda-afbc-4e61-9b7d-4675b0b53cfc
success1m 29s
First response latency
144 ms
Interrupt response latency
209 ms
Max queued ms
15120 ms
Dropped frames
0
Interruptions
11
Language
n/a
Issues
2
The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.
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