OMNIA Control Plane

Twilio Voice

Manage Twilio Voice credentials, validation, test calls, webhook handling, and voice activity without affecting text channels.

active

Voice Provider Path

Voice keeps provider tracks unified under Channels while letting each provider evolve independently.

ChannelsVoiceTwilio

Twilio Voice Integration

Twilio Voice, inbound routing, IVR menus, transfers, and test-call tooling.

Connection status

Twilio Voice is not configured yet.

Masked account SID

Not saved

Auth token

Not saved

Voice number

Not configured

IVR

Disabled

Connection

Enabled

Controls whether Twilio Voice calls and webhooks are allowed.

Account SIDSaved values remain masked after persistence.Auth tokenNever rendered back in plaintext after persistence.Voice phone number / caller IDUsed as the source caller ID for test calls and transfers.Application SIDOptional Twilio Voice application SID.

Webhooks / Callbacks

Incoming webhook URLPublic URL used by Twilio Voice inbound webhooks.Status callback URLPublic URL used for call progress and completion callbacks.

Validate Twilio signature

Reject inbound voice webhooks whose signature does not match.

Record test calls

Enable recording on test calls when compliance policy allows it.

IVR Routing

Enable IVR

Turn the spoken DTMF menu on or off for inbound calls.

Main greetingMain welcome message for the first IVR menu.English submenu messageMessage played after caller presses 1 on the main menu.Spanish submenu messageMessage played after caller presses 2 on the main menu.

Retry limitHow many invalid or timeout retries before hangup.Timeout secondsHow long the IVR waits for DTMF input.

Transfer Destinations

Sales forward numberUsed when caller selects Sales.Support forward numberUsed when caller selects Support.Default agent numberUsed when caller selects Agent from either menu.

Transfer Messages

Sales message (EN)Spoken just before transferring to Sales in English.Sales message (ES)Spoken just before transferring to Sales in Spanish.Support message (EN)Spoken just before transferring to Support in English.Support message (ES)Spoken just before transferring to Support in Spanish.

Validation / Test Call Tools

Enable test calls

Allows placing an outbound verification call from the admin UI.

Test call destinationDestination phone number in E.164 format.Test TwiML messageSimple spoken message for the outbound test-call flow.

Recent Voice Events

No voice activity yet.

Status Callbacks

No voice callbacks recorded yet.