OMNIA Control Plane

Twilio WhatsApp

Manage Twilio WhatsApp credentials, validation, test sends, webhooks, and activity without affecting SMS.

active

WhatsApp Provider Path

Channels keeps WhatsApp separated from SMS while reusing the same Twilio delivery foundation.

ChannelsTextWhatsAppTwilio

Twilio WhatsApp Integration

Dedicated WhatsApp channel configuration reusing the existing Twilio delivery pattern without affecting SMS.

Connection status

Twilio WhatsApp is not configured yet.

Masked account SID

Not saved

Auth token

Not saved

Sender

Not configured

Last validated

Pending

Connection

Enabled

Controls whether outbound WhatsApp sends are allowed.

Use messaging service

Use a Twilio Messaging Service instead of a direct WhatsApp sender.

Account SIDEnter the Twilio account SID. Saved values remain masked after persistence.Auth tokenNever rendered back in plaintext after persistence.WhatsApp senderUse the E.164 sender for sandbox or production when messaging service mode is disabled.Messaging service SIDRequired only when messaging service mode is enabled.ModeSandbox is suitable for local/ngrok validation; production requires an approved WhatsApp sender.

Webhook / Inbound

Incoming webhook URLPublic URL used by Twilio inbound WhatsApp webhooks.Status callback URLPublic URL used for delivery state updates.

Validate Twilio signature

Reject inbound webhooks whose Twilio signature does not match.

Auto reply

Send a simple auto reply TwiML response for inbound WhatsApp messages.

Auto reply messageRequired only when auto reply is enabled.

Store inbound messages

Persist inbound WhatsApp messages into local observability.

Create inbox event

Keep the inbound payload ready for the future inbox/conversation flow.

`Create conversation stub` is intentionally not exposed as an active control yet. The current WhatsApp inbound path stores messages and can create inbox events, but it does not branch on a conversation-stub flag.

Validation / Test Tools

Enable test send

Allows admin users to send a direct WhatsApp test message from this page.

Test recipientDestination number in E.164 format. The API will prefix it as whatsapp:+ automatically.Test messageSimple text payload for outbound validation.Media URLOptional MMS-style media URL if you want to exercise media-capable sends.

Activity / Status Summary

Validation status

No validation yet

Last test send

No send yet

Last inbound webhook

Pending

Inbound storage

Enabled

Inbound Messages

No inbound WhatsApp messages yet.

Recent Events

No recent WhatsApp activity yet.

Status Callbacks

No delivery callbacks recorded yet.