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I can help in English or Spanish. How can I assist you today?","language":null,"interruptionOccurred":false,"responseLatencyMs":253,"metadataJson":null},{"id":"5c2e41c0-1e81-4f28-b81b-69ce361c6e6f","sessionId":"e8bec625-02d6-4914-a7e3-1bca493f1cf6","speakerType":"USER","ordinal":2,"startedAt":"2026-04-06T09:52:54.309Z","endedAt":"2026-04-06T09:52:54.309Z","text":"Слушай.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"d04d453e-e8ee-4eca-8ad1-f65e4c7f63f0","sessionId":"e8bec625-02d6-4914-a7e3-1bca493f1cf6","speakerType":"ASSISTANT","ordinal":3,"startedAt":"2026-04-06T09:52:54.182Z","endedAt":"2026-04-06T09:52:56.157Z","text":"Hola, este es el asistente de IA de OMNIA. Puedo ayudarte en inglés o en español. ¿En qué idioma prefieres que sigamos?","language":null,"interruptionOccurred":true,"responseLatencyMs":132,"metadataJson":null},{"id":"7a22ece0-720a-4007-89ed-622c3a165a65","sessionId":"e8bec625-02d6-4914-a7e3-1bca493f1cf6","speakerType":"USER","ordinal":4,"startedAt":"2026-04-06T09:53:00.455Z","endedAt":"2026-04-06T09:53:00.455Z","text":"No, speak in English, please.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"64823755-2edc-4692-b1af-e18510dc4e08","sessionId":"e8bec625-02d6-4914-a7e3-1bca493f1cf6","speakerType":"ASSISTANT","ordinal":5,"startedAt":"2026-04-06T09:53:00.278Z","endedAt":"2026-04-06T09:53:02.118Z","text":"Hello, this is the OMNIA AI assistant. I can help in English or Spanish. What can I assist you with today?","language":null,"interruptionOccurred":true,"responseLatencyMs":132,"metadataJson":null},{"id":"b16ffe3f-b1be-41ea-8f04-b861287452a6","sessionId":"e8bec625-02d6-4914-a7e3-1bca493f1cf6","speakerType":"USER","ordinal":6,"startedAt":"2026-04-06T09:53:11.932Z","endedAt":"2026-04-06T09:53:11.932Z","text":"I need information about the platform.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"5c3f90d5-3621-4345-a11b-994d7e1a0442","sessionId":"e8bec625-02d6-4914-a7e3-1bca493f1cf6","speakerType":"ASSISTANT","ordinal":7,"startedAt":"2026-04-06T09:53:11.916Z","endedAt":"2026-04-06T09:53:15.560Z","text":"Of course! I’d be happy to help. OMNIA is an omnichannel platform for messaging, voice, and workflow operations. We offer tools to integrate customer communications across channels in one place. Could you tell me a bit more about what kind of information you’re looking for?","language":null,"interruptionOccurred":true,"responseLatencyMs":130,"metadataJson":null},{"id":"796e6180-52ca-4be5-a285-f6e64b3f6ce1","sessionId":"e8bec625-02d6-4914-a7e3-1bca493f1cf6","speakerType":"USER","ordinal":8,"startedAt":"2026-04-06T09:53:25.490Z","endedAt":"2026-04-06T09:53:25.490Z","text":"Could you please continue answering in French?","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"dd53e48a-a291-4028-907c-2f1d21844114","sessionId":"e8bec625-02d6-4914-a7e3-1bca493f1cf6","speakerType":"ASSISTANT","ordinal":9,"startedAt":"2026-04-06T09:53:25.539Z","endedAt":"2026-04-06T09:53:27.812Z","text":"Bien sûr, je peux passer au français. Dites-moi ce que vous voulez savoir exactement sur notre plateforme, et je vous aide tout de suite.","language":null,"interruptionOccurred":true,"responseLatencyMs":133,"metadataJson":null}]}