{"id":"a9101169-b17b-4d18-a8de-8f1fceb7f188","summaryTitle":"Call completed cleanly","summaryText":"Outbound playback stayed within acceptable queue limits.","qualityScore":100,"qualityBadge":"good","metrics":{"firstResponseLatencyMs":null,"averageResponseLatencyMs":null,"averageInterruptResponseLatencyMs":null,"maxQueueFrames":0,"maxQueuedMs":0,"totalDroppedFrames":0,"interruptionCount":0,"successfulInterruptions":0,"delayedInterruptions":0,"dominantLanguage":null},"issues":[],"timeline":[{"id":"6849840e-0295-4a99-84ea-3fc62e9e2e6b","sessionId":"a9101169-b17b-4d18-a8de-8f1fceb7f188","relatedTurnId":null,"timestamp":"2026-04-07T14:50:55.633Z","eventType":"inbound.call","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"Inbound Twilio Voice webhook received.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":null,"callSid":"CAb926bde03c6eba322ce4934e904c6b5a","ivrStep":"main","callStatus":"ringing"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"5bf45dee-f699-4d42-a8a9-20758ba30407","sessionId":"a9101169-b17b-4d18-a8de-8f1fceb7f188","relatedTurnId":null,"timestamp":"2026-04-07T14:51:03.849Z","eventType":"inbound.ivr_selection","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"IVR step main received selection 4.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":"4","callSid":"CAb926bde03c6eba322ce4934e904c6b5a","ivrStep":"main","callStatus":"in-progress"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"e7de5102-b032-4f7a-b3bb-c3459f707ad2","sessionId":"a9101169-b17b-4d18-a8de-8f1fceb7f188","relatedTurnId":null,"timestamp":"2026-04-07T14:51:03.868Z","eventType":"ivr.ai_branch","severity":"INFO","source":"ADMIN_API","summary":"Caller selected IVR digit 4 for AI voice.","payloadJson":{"callSid":"CAb926bde03c6eba322ce4934e904c6b5a","streamSid":null},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"14ac711b-661c-48d3-ac6a-6a35208bb1ba","sessionId":"a9101169-b17b-4d18-a8de-8f1fceb7f188","relatedTurnId":null,"timestamp":"2026-04-07T14:52:05.353Z","eventType":"status.callback","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"Twilio Voice callback received: completed.","payloadJson":{"to":"+13185151057","from":"Anonymous","callSid":"CAb926bde03c6eba322ce4934e904c6b5a","callStatus":"completed"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null}],"conversation":[]}