{"id":"62898743-82fd-4a8a-a0ac-fd66107268c9","summaryTitle":"Call completed cleanly","summaryText":"Outbound playback stayed within acceptable queue limits.","qualityScore":100,"qualityBadge":"good","metrics":{"firstResponseLatencyMs":null,"averageResponseLatencyMs":null,"averageInterruptResponseLatencyMs":null,"maxQueueFrames":0,"maxQueuedMs":0,"totalDroppedFrames":0,"interruptionCount":0,"successfulInterruptions":0,"delayedInterruptions":0,"dominantLanguage":null},"issues":[],"timeline":[{"id":"7a4747ab-b3cc-4518-8f2a-62aeda577a05","sessionId":"62898743-82fd-4a8a-a0ac-fd66107268c9","relatedTurnId":null,"timestamp":"2026-04-04T03:04:52.433Z","eventType":"inbound.call","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"Inbound Twilio Voice webhook received.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":null,"callSid":"CAcf6c4eacc662834aaca567723c3f34b2","ivrStep":"main","callStatus":"ringing"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"0cdb0507-d2a6-418e-a516-8a64790f0e74","sessionId":"62898743-82fd-4a8a-a0ac-fd66107268c9","relatedTurnId":null,"timestamp":"2026-04-04T03:05:01.661Z","eventType":"inbound.ivr_selection","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"IVR step main received selection 4.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":"4","callSid":"CAcf6c4eacc662834aaca567723c3f34b2","ivrStep":"main","callStatus":"in-progress"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"40238e17-9769-453d-ae72-8d73e341e95e","sessionId":"62898743-82fd-4a8a-a0ac-fd66107268c9","relatedTurnId":null,"timestamp":"2026-04-04T03:05:01.678Z","eventType":"ivr.ai_branch","severity":"INFO","source":"ADMIN_API","summary":"Caller selected IVR digit 4 for AI voice.","payloadJson":{"callSid":"CAcf6c4eacc662834aaca567723c3f34b2","streamSid":null},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"4062365b-55bd-4610-b4c5-b491441e78a8","sessionId":"62898743-82fd-4a8a-a0ac-fd66107268c9","relatedTurnId":null,"timestamp":"2026-04-04T03:06:37.016Z","eventType":"status.callback","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"Twilio Voice callback received: completed.","payloadJson":{"to":"+13185151057","from":"Anonymous","callSid":"CAcf6c4eacc662834aaca567723c3f34b2","callStatus":"completed"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null}],"conversation":[]}