{"id":"53eec34a-f37f-4c77-aaa7-ff2bc5765d73","summaryTitle":"Call completed with operator-visible issues","summaryText":"The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.","qualityScore":32,"qualityBadge":"critical","metrics":{"firstResponseLatencyMs":132,"averageResponseLatencyMs":231.7,"averageInterruptResponseLatencyMs":242.3,"maxQueueFrames":900,"maxQueuedMs":18000,"totalDroppedFrames":0,"interruptionCount":4,"successfulInterruptions":4,"delayedInterruptions":5,"dominantLanguage":null},"issues":[{"issueType":"QUEUE_PRESSURE","severity":"ERROR","title":"Outbound queue pressure detected","summary":"Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response.","recommendation":"Reduce queued playback and verify bridge throughput for this channel.","firstSeenAt":"2026-04-21T19:08:02.353Z","lastSeenAt":"2026-04-21T19:08:42.668Z","occurrenceCount":215},{"issueType":"SLOW_INTERRUPT_RESPONSE","severity":"WARNING","title":"Interrupt recovery was slow","summary":"User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active.","recommendation":"Tune interruption thresholds and clear pending outbound audio more aggressively during barge-in.","firstSeenAt":"2026-04-21T19:07:53.126Z","lastSeenAt":"2026-04-21T19:08:47.638Z","occurrenceCount":5},{"issueType":"SILENT_INBOUND","severity":"WARNING","title":"Repeated silent inbound audio during assistant playback","summary":"The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.","recommendation":"Check audio capture and VAD tuning for the affected channel.","firstSeenAt":"2026-04-21T19:08:01.795Z","lastSeenAt":"2026-04-21T19:08:46.682Z","occurrenceCount":1560},{"issueType":"INTERRUPT_DELAY","severity":"WARNING","title":"Pending commit delayed while assistant was busy","summary":"A follow-up assistant response was held because queued playback or pending marks were still active.","recommendation":"Tune 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soy la asistente de OMNIA. Puedo ayudarte en español o en inglés. ¿Cómo te gustaría continuar?","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"f8ee0255-ad6a-40e2-9564-edc59adce3ad","sessionId":"53eec34a-f37f-4c77-aaa7-ff2bc5765d73","speakerType":"ASSISTANT","ordinal":7,"startedAt":"2026-04-21T19:08:03.393Z","endedAt":"2026-04-21T19:08:03.864Z","text":"Hola,","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":{"reason":"cancelled"}},{"id":"e08358bb-ee72-4b4e-8691-8b01d7998aa8","sessionId":"53eec34a-f37f-4c77-aaa7-ff2bc5765d73","speakerType":"ASSISTANT","ordinal":8,"startedAt":"2026-04-21T19:08:03.867Z","endedAt":"2026-04-21T19:08:03.947Z","text":"qué gusto salud","language":null,"interruptionOccurred":true,"responseLatencyMs":2,"metadataJson":null},{"id":"c71bcbcd-ebf7-4083-b833-74dbe80f3832","sessionId":"53eec34a-f37f-4c77-aaa7-ff2bc5765d73","speakerType":"USER","ordinal":9,"startedAt":"2026-04-21T19:08:04.937Z","endedAt":"2026-04-21T19:08:04.937Z","text":"Hola, hola.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"196e2308-dda6-47b7-bbd1-50790e927c5f","sessionId":"53eec34a-f37f-4c77-aaa7-ff2bc5765d73","speakerType":"ASSISTANT","ordinal":10,"startedAt":"2026-04-21T19:08:04.989Z","endedAt":"2026-04-21T19:08:05.776Z","text":"Hola, ¿qué tal? 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Soy la asistente de OMNIA. Puedo","language":null,"interruptionOccurred":true,"responseLatencyMs":137,"metadataJson":{"reason":"cancelled"}},{"id":"6cb7e4e3-655c-42dc-ad49-0bf7d14c5d34","sessionId":"53eec34a-f37f-4c77-aaa7-ff2bc5765d73","speakerType":"USER","ordinal":14,"startedAt":"2026-04-21T19:08:09.190Z","endedAt":"2026-04-21T19:08:09.190Z","text":"Hola.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"dba6b282-1925-471b-9546-4406338cf71d","sessionId":"53eec34a-f37f-4c77-aaa7-ff2bc5765d73","speakerType":"ASSISTANT","ordinal":15,"startedAt":"2026-04-21T19:08:09.211Z","endedAt":"2026-04-21T19:08:10.758Z","text":"Hola, esta es la asistente de OMNIA. ¿En qué puedo ayudarte hoy?","language":null,"interruptionOccurred":true,"responseLatencyMs":132,"metadataJson":null},{"id":"763d8f26-a7e8-455b-a98a-f4aeee4f3570","sessionId":"53eec34a-f37f-4c77-aaa7-ff2bc5765d73","speakerType":"USER","ordinal":16,"startedAt":"2026-04-21T19:08:20.869Z","endedAt":"2026-04-21T19:08:20.869Z","text":"No se me descarga la receta médica.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"093046c3-66d5-46bf-82d4-28b71c461fb5","sessionId":"53eec34a-f37f-4c77-aaa7-ff2bc5765d73","speakerType":"ASSISTANT","ordinal":17,"startedAt":"2026-04-21T19:08:20.899Z","endedAt":"2026-04-21T19:08:25.509Z","text":"Entiendo, quieres descargar una receta médica. Lamentablemente, no tengo acceso a registros médicos ni descargas de documentos personales. Pero si necesitas ayuda con algo relacionado a nuestros servicios de mensajería, voz o flujos de trabajo, con gusto te apoyo. ¿Te gustaría que te ayudara en otro tipo de consulta?","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"63be1030-2686-4b33-9ed0-839a4cc7b096","sessionId":"53eec34a-f37f-4c77-aaa7-ff2bc5765d73","speakerType":"USER","ordinal":18,"startedAt":"2026-04-21T19:08:27.236Z","endedAt":"2026-04-21T19:08:27.236Z","text":"B","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"61fe65f4-ed69-4c3e-b77b-daf0717a4268","sessionId":"53eec34a-f37f-4c77-aaa7-ff2bc5765d73","speakerType":"ASSISTANT","ordinal":19,"startedAt":"2026-04-21T19:08:27.290Z","endedAt":"2026-04-21T19:08:31.353Z","text":"Entiendo. Lamentablemente no puedo descargar recetas médicas. Pero si necesitas ayuda con algo relacionado con OMNIA, como información de nuestros servicios o coordinar una reunión, estoy aquí para eso. ¿Te gustaría saber más sobre nuestros servicios o agendar una cita?","language":null,"interruptionOccurred":true,"responseLatencyMs":132,"metadataJson":null}]}