{"id":"3aa647cd-0e52-425b-8372-c418e4ef875f","summaryTitle":"Call completed with operator-visible issues","summaryText":"The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.","qualityScore":31,"qualityBadge":"critical","metrics":{"firstResponseLatencyMs":135,"averageResponseLatencyMs":513.5,"averageInterruptResponseLatencyMs":542,"maxQueueFrames":879,"maxQueuedMs":17580,"totalDroppedFrames":0,"interruptionCount":14,"successfulInterruptions":14,"delayedInterruptions":11,"dominantLanguage":null},"issues":[{"issueType":"QUEUE_PRESSURE","severity":"ERROR","title":"Outbound queue pressure detected","summary":"Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response.","recommendation":"Reduce queued playback and verify bridge throughput for this channel.","firstSeenAt":"2026-04-01T17:13:28.979Z","lastSeenAt":"2026-04-01T17:15:06.736Z","occurrenceCount":339},{"issueType":"SLOW_INTERRUPT_RESPONSE","severity":"WARNING","title":"Interrupt recovery was slow","summary":"User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active.","recommendation":"Tune interruption thresholds and clear pending outbound audio more aggressively during barge-in.","firstSeenAt":"2026-04-01T17:13:20.592Z","lastSeenAt":"2026-04-01T17:15:07.931Z","occurrenceCount":11},{"issueType":"SILENT_INBOUND","severity":"WARNING","title":"Repeated silent inbound audio during assistant playback","summary":"The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.","recommendation":"Check audio capture and VAD tuning for the affected channel.","firstSeenAt":"2026-04-01T17:13:28.182Z","lastSeenAt":"2026-04-01T17:15:06.747Z","occurrenceCount":2205},{"issueType":"INTERRUPT_DELAY","severity":"WARNING","title":"Pending commit delayed while assistant was busy","summary":"A follow-up assistant response was held because queued playback or pending marks were still 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Puedo ayudarte en inglés o en español. ¿Qué te gustaría saber hoy?","language":null,"interruptionOccurred":false,"responseLatencyMs":172,"metadataJson":null},{"id":"941c379d-4c33-4754-9fcc-067a859e5d5f","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"USER","ordinal":3,"startedAt":"2026-04-01T17:13:32.598Z","endedAt":"2026-04-01T17:13:32.598Z","text":"Hola.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"5e0d16a6-e691-4610-a0ce-974bd38dab86","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":4,"startedAt":"2026-04-01T17:13:32.102Z","endedAt":"2026-04-01T17:13:34.299Z","text":"Hola, esta es la asistente de IA de OMNIA. Puedo ayudarte en inglés o en español. ¿En qué te gustaría conversar hoy?","language":null,"interruptionOccurred":true,"responseLatencyMs":136,"metadataJson":{"reason":"cancelled"}},{"id":"dca76324-c45b-4018-a693-c56410bba52d","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"USER","ordinal":5,"startedAt":"2026-04-01T17:13:37.390Z","endedAt":"2026-04-01T17:13:37.390Z","text":"¿Cómo te llamas?","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"e775a4cb-e742-4e33-9caa-0cb9d09af629","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":6,"startedAt":"2026-04-01T17:13:37.386Z","endedAt":"2026-04-01T17:13:40.109Z","text":"Hola, soy la asistente de inteligencia artificial de OMNIA. Puedo ayudarte en inglés o en español. ¿En qué idioma prefieres que sigamos?","language":null,"interruptionOccurred":true,"responseLatencyMs":135,"metadataJson":null},{"id":"48d49378-29c4-4bbf-9bde-bf17b9472c07","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"USER","ordinal":7,"startedAt":"2026-04-01T17:13:50.776Z","endedAt":"2026-04-01T17:13:50.776Z","text":"En francés, por favor.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"d428761e-d55d-49d0-a816-7e907b0c8a53","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":8,"startedAt":"2026-04-01T17:13:50.642Z","endedAt":"2026-04-01T17:13:52.025Z","text":"Bien sûr, je peux t’aider en français. Allons-y. Comment puis-je t’aider aujourd’hui ?","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"6b3dbbd6-1fd7-4096-89c2-23e5660ffca3","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":9,"startedAt":"2026-04-01T17:13:58.096Z","endedAt":"2026-04-01T17:13:59.002Z","text":"Bien sûr, je peux vous aider en français. Alors, dites-moi,","language":null,"interruptionOccurred":true,"responseLatencyMs":4313,"metadataJson":{"reason":"cancelled"}},{"id":"74588887-cf0b-4787-ac2d-63175c0727ef","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"USER","ordinal":10,"startedAt":"2026-04-01T17:14:00.203Z","endedAt":"2026-04-01T17:14:00.203Z","text":"Bonjour.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"fc509cc1-1703-41ff-bd07-0387d69cdfd0","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":11,"startedAt":"2026-04-01T17:14:00.083Z","endedAt":"2026-04-01T17:14:01.666Z","text":"Bonjour, ici l'assistant IA d'OMNIA. Je suis là pour vous aider. Qu’est-ce que je peux faire pour vous aujourd’hui ?","language":null,"interruptionOccurred":true,"responseLatencyMs":137,"metadataJson":{"reason":"cancelled"}},{"id":"62b1ee83-7ad3-49e3-8dba-51a6db7b7e67","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"USER","ordinal":12,"startedAt":"2026-04-01T17:14:06.781Z","endedAt":"2026-04-01T17:14:06.781Z","text":"과?","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"e996b030-9ec6-477b-8e31-c3b03f0a3906","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":13,"startedAt":"2026-04-01T17:14:06.608Z","endedAt":"2026-04-01T17:14:09.007Z","text":"Bien sûr, dites-moi ce que vous cherchez exactement, et je vais vous guider. Vous voulez en savoir plus sur nos services, ou vous avez une question précise ?","language":null,"interruptionOccurred":true,"responseLatencyMs":139,"metadataJson":null},{"id":"43f06a94-8e04-48d2-89f5-f305172a1746","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"USER","ordinal":14,"startedAt":"2026-04-01T17:14:13.774Z","endedAt":"2026-04-01T17:14:13.774Z","text":"She said","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"6bff594f-ddbf-4b79-b69e-5e733e168f7d","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":15,"startedAt":"2026-04-01T17:14:13.752Z","endedAt":"2026-04-01T17:14:14.393Z","text":"D’accord, dites-moi ce dont vous avez besoin","language":null,"interruptionOccurred":true,"responseLatencyMs":138,"metadataJson":{"reason":"cancelled"}},{"id":"e13eea90-2002-4612-90ba-d35d8929e7ec","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"USER","ordinal":16,"startedAt":"2026-04-01T17:14:16.306Z","endedAt":"2026-04-01T17:14:16.306Z","text":"컴","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"14f92dc3-ba28-4455-8b5f-929b58270ee1","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"USER","ordinal":17,"startedAt":"2026-04-01T17:14:17.681Z","endedAt":"2026-04-01T17:14:17.681Z","text":"I should say the sandwich.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"adf00739-6fe6-46a8-bde0-e88b68fe15d2","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":18,"startedAt":"2026-04-01T17:14:16.936Z","endedAt":"2026-04-01T17:14:19.777Z","text":"D’accord, vous hésitez un peu, pas de souci. Je suis là pour vous accompagner. Est-ce que vous cherchez des informations sur nos services, ou vous voulez de l’aide pour quelque chose en particulier ?","language":null,"interruptionOccurred":true,"responseLatencyMs":831,"metadataJson":null},{"id":"ff1dd16b-a26a-43f9-b0fd-bee0b6ec688e","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":19,"startedAt":"2026-04-01T17:14:20.032Z","endedAt":"2026-04-01T17:14:22.706Z","text":"D’accord, vous hésitez un peu, pas de souci. Je suis là pour vous accompagner. Est-ce que vous cherchez des informations sur nos services, ou vous voulez de l’aide pour quelque chose en particulier ?","language":null,"interruptionOccurred":true,"responseLatencyMs":null,"metadataJson":null},{"id":"377da421-f457-4054-b211-614c37cd817f","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"USER","ordinal":20,"startedAt":"2026-04-01T17:14:32.304Z","endedAt":"2026-04-01T17:14:32.304Z","text":"Non, j'ai cherché pour sandwich. Où est-ce que je peux les acheter?","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"d72986d6-1d88-4b98-92b3-620304a7d117","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":21,"startedAt":"2026-04-01T17:14:32.134Z","endedAt":"2026-04-01T17:14:36.565Z","text":"Je comprends, vous cherchez où acheter un sandwich. Ici, en tant qu’assistant OMNIA, je peux surtout vous aider pour nos solutions de communication. Mais je vous conseille de vérifier une application locale de livraison ou de demander autour de vous un bon endroit à proximité. Et pour tout ce qui est lié à OMNIA, n’hésitez pas à me demander.","language":null,"interruptionOccurred":true,"responseLatencyMs":133,"metadataJson":null},{"id":"d79c0c50-28e7-49d5-b06b-238d87ad469d","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"USER","ordinal":22,"startedAt":"2026-04-01T17:14:39.056Z","endedAt":"2026-04-01T17:14:39.056Z","text":"Oui, goüy.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"36db3273-9856-4511-b512-29686d7a5140","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":23,"startedAt":"2026-04-01T17:14:38.857Z","endedAt":"2026-04-01T17:14:46.930Z","text":"Très bien, je comprends que vous cherchez un endroit pour acheter un sandwich. Mais ici, je suis surtout spécialisée pour vous aider avec la plateforme OM","language":null,"interruptionOccurred":true,"responseLatencyMs":133,"metadataJson":{"reason":"cancelled"}},{"id":"d0a334bc-6323-4fbc-8502-d401bb0eae31","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"USER","ordinal":24,"startedAt":"2026-04-01T17:14:48.754Z","endedAt":"2026-04-01T17:14:48.754Z","text":"Svi.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"37fe7e54-6445-4027-b8fe-d98cdacc9ce6","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":25,"startedAt":"2026-04-01T17:14:48.728Z","endedAt":"2026-04-01T17:14:49.291Z","text":"Pas de problème. Si vous avez","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":{"reason":"cancelled"}},{"id":"1cea033a-b383-4c65-8db7-260992acff9c","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"USER","ordinal":26,"startedAt":"2026-04-01T17:14:52.647Z","endedAt":"2026-04-01T17:14:52.647Z","text":"où est-ce que vous allez pousser et ajouter?","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"da9513df-0f73-4637-9a47-776fa4d182a1","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":27,"startedAt":"2026-04-01T17:14:52.613Z","endedAt":"2026-04-01T17:14:53.237Z","text":"Je suis là pour vous guider.","language":null,"interruptionOccurred":true,"responseLatencyMs":136,"metadataJson":{"reason":"cancelled"}},{"id":"d3d9c937-63cf-42c6-b44f-8e11f7027de8","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"USER","ordinal":28,"startedAt":"2026-04-01T17:14:56.666Z","endedAt":"2026-04-01T17:14:56.666Z","text":"J'ai de la faim et je veux manger.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"bc54b222-0bae-45e8-82ff-ca1a107ce3c2","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":29,"startedAt":"2026-04-01T17:14:56.690Z","endedAt":"2026-04-01T17:14:58.703Z","text":"Je comprends. Alors, même si je ne peux pas vous aider directement pour trouver","language":null,"interruptionOccurred":true,"responseLatencyMs":138,"metadataJson":{"reason":"cancelled"}},{"id":"66f8c9e2-ef19-4824-b8ae-83fffc731f1e","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"USER","ordinal":30,"startedAt":"2026-04-01T17:14:59.923Z","endedAt":"2026-04-01T17:14:59.923Z","text":"Maintenant.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"96cf5f4a-3b82-406e-a029-8ae4957ae1bd","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":31,"startedAt":"2026-04-01T17:14:59.943Z","endedAt":"2026-04-01T17:15:06.802Z","text":"Je suis désolée, mais je ne peux pas aider à commander de la nourriture. Je suis surtout là pour vous assister avec des services liés à OMNIA. Si vous voulez en savoir plus sur notre plateforme ou nos fonctionnalités, dites-moi. Et si vous","language":null,"interruptionOccurred":true,"responseLatencyMs":135,"metadataJson":{"reason":"cancelled"}},{"id":"a4d49fd0-3de0-4118-9429-0fd8389e5cbd","sessionId":"3aa647cd-0e52-425b-8372-c418e4ef875f","speakerType":"ASSISTANT","ordinal":32,"startedAt":"2026-04-01T17:15:06.816Z","endedAt":"2026-04-01T17:15:06.908Z","text":"avez besoin d’autre chose, je peux vous ré","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null}]}