{"id":"3121eef7-e53b-4073-810a-e158eb90562c","summaryTitle":"Call completed cleanly","summaryText":"Outbound playback stayed within acceptable queue limits.","qualityScore":100,"qualityBadge":"good","metrics":{"firstResponseLatencyMs":null,"averageResponseLatencyMs":null,"averageInterruptResponseLatencyMs":null,"maxQueueFrames":0,"maxQueuedMs":0,"totalDroppedFrames":0,"interruptionCount":0,"successfulInterruptions":0,"delayedInterruptions":0,"dominantLanguage":null},"issues":[],"timeline":[{"id":"543425d9-99e7-4d21-b5ac-d127ca8a3ab1","sessionId":"3121eef7-e53b-4073-810a-e158eb90562c","relatedTurnId":null,"timestamp":"2026-04-04T08:49:06.585Z","eventType":"inbound.call","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"Inbound Twilio Voice webhook received.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":null,"callSid":"CAf544f6f9f454eb6fe5f10e71f7b22360","ivrStep":"main","callStatus":"ringing"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"d3b75fc7-ac6e-48ab-a64c-b58ecb98d64b","sessionId":"3121eef7-e53b-4073-810a-e158eb90562c","relatedTurnId":null,"timestamp":"2026-04-04T08:49:10.919Z","eventType":"inbound.ivr_selection","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"IVR step main received selection 4.","payloadJson":{"to":"+13185151057","from":"Anonymous","digits":"4","callSid":"CAf544f6f9f454eb6fe5f10e71f7b22360","ivrStep":"main","callStatus":"in-progress"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"d897c9ae-96b5-4216-b857-dc014cd04840","sessionId":"3121eef7-e53b-4073-810a-e158eb90562c","relatedTurnId":null,"timestamp":"2026-04-04T08:49:10.940Z","eventType":"ivr.ai_branch","severity":"INFO","source":"ADMIN_API","summary":"Caller selected IVR digit 4 for AI voice.","payloadJson":{"callSid":"CAf544f6f9f454eb6fe5f10e71f7b22360","streamSid":null},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null},{"id":"7567f957-3750-472d-aa8f-7e69e4488ca7","sessionId":"3121eef7-e53b-4073-810a-e158eb90562c","relatedTurnId":null,"timestamp":"2026-04-04T08:49:17.918Z","eventType":"status.callback","severity":"INFO","source":"TWILIO_WEBHOOK","summary":"Twilio Voice callback received: completed.","payloadJson":{"to":"+13185151057","from":"Anonymous","callSid":"CAf544f6f9f454eb6fe5f10e71f7b22360","callStatus":"completed"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null}],"conversation":[]}