{"id":"20633b78-3c01-4c2d-9949-34f50d20c3ce","summaryTitle":"Call completed with operator-visible issues","summaryText":"The assistant was reachable and generated audio successfully. User interruptions were detected and at least one interruption completed cleanly. Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response. User interruptions were detected, but follow-up responses were delayed because queued playback and pending marks were still active. The bridge received multiple silent frames while the assistant was still speaking, which can hide barge-in quality problems.","qualityScore":32,"qualityBadge":"critical","metrics":{"firstResponseLatencyMs":136,"averageResponseLatencyMs":368.6,"averageInterruptResponseLatencyMs":425.8,"maxQueueFrames":1174,"maxQueuedMs":23480,"totalDroppedFrames":0,"interruptionCount":14,"successfulInterruptions":14,"delayedInterruptions":32,"dominantLanguage":null},"issues":[{"issueType":"QUEUE_PRESSURE","severity":"ERROR","title":"Outbound queue pressure detected","summary":"Queued outbound audio exceeded the acceptable threshold and may delay playback or barge-in response.","recommendation":"Reduce queued playback and verify bridge throughput for this channel.","firstSeenAt":"2026-04-07T15:26:52.307Z","lastSeenAt":"2026-04-07T15:33:01.028Z","occurrenceCount":802},{"issueType":"SLOW_INTERRUPT_RESPONSE","severity":"WARNING","title":"Interrupt recovery was slow","summary":"User interruptions were 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stopped.","payloadJson":{"sessionId":"cad641e4-2144-473a-b584-f182e458d18b","connectionId":"sock-0ypgrmy6"},"queueFrames":null,"queuedMs":null,"pendingMarks":null,"framesDropped":null,"assistantPlaybackActive":null,"isSilent":null}],"conversation":[{"id":"7a977e81-b082-4243-ad8f-d0fa1bb6b2b4","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"USER","ordinal":1,"startedAt":"2026-04-07T15:26:48.940Z","endedAt":"2026-04-07T15:26:48.940Z","text":"Hola.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"81f816a5-260f-4ba8-a9d0-55a3f3eb4184","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"ASSISTANT","ordinal":2,"startedAt":"2026-04-07T15:26:48.968Z","endedAt":"2026-04-07T15:26:50.106Z","text":"Hola, soy el asistente de inteligencia artificial OMNIA. Puedo ayudarte en español o en inglés","language":null,"interruptionOccurred":false,"responseLatencyMs":140,"metadataJson":{"reason":"cancelled"}},{"id":"a64a0c52-a98c-428c-a72e-1ab1df11aa3e","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"ASSISTANT","ordinal":3,"startedAt":"2026-04-07T15:26:50.110Z","endedAt":"2026-04-07T15:26:50.195Z","text":".","language":null,"interruptionOccurred":true,"responseLatencyMs":1282,"metadataJson":null},{"id":"317e17d1-483a-455e-a6d8-73e70ccd32e1","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"USER","ordinal":4,"startedAt":"2026-04-07T15:26:51.006Z","endedAt":"2026-04-07T15:26:51.006Z","text":"Hola.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"edaeaddc-ccc4-4596-bea2-4b966433e753","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"ASSISTANT","ordinal":5,"startedAt":"2026-04-07T15:26:50.950Z","endedAt":"2026-04-07T15:26:52.306Z","text":"Hola, ¿cómo estás? ¿En qué te gustaría que te ayude hoy?","language":null,"interruptionOccurred":true,"responseLatencyMs":144,"metadataJson":null},{"id":"ab54e092-21e5-4621-a9a8-5d22234c15a4","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"USER","ordinal":6,"startedAt":"2026-04-07T15:26:59.205Z","endedAt":"2026-04-07T15:26:59.205Z","text":"Quiero que me digas...","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"92f93eff-f201-4f80-a34d-5a0e963214d4","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"ASSISTANT","ordinal":7,"startedAt":"2026-04-07T15:26:59.055Z","endedAt":"2026-04-07T15:26:59.658Z","text":"Claro, dime qué necesitas","language":null,"interruptionOccurred":true,"responseLatencyMs":140,"metadataJson":{"reason":"cancelled"}},{"id":"f0cc9492-6383-4540-a0f3-63fb60daaabc","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"ASSISTANT","ordinal":8,"startedAt":"2026-04-07T15:26:59.707Z","endedAt":"2026-04-07T15:26:59.742Z","text":"saber o","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"837714cd-8059-4bd9-85e8-103598ae9286","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"USER","ordinal":9,"startedAt":"2026-04-07T15:27:03.121Z","endedAt":"2026-04-07T15:27:03.121Z","text":"¿De qué se trata esta plataforma?","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"ed05f449-d754-47ec-aad9-130948d67898","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"ASSISTANT","ordinal":10,"startedAt":"2026-04-07T15:27:02.179Z","endedAt":"2026-04-07T15:27:09.691Z","text":"Esta plataforma es un asistente de inteligencia artificial llamado OMNIA. Estoy aquí para ayudarte con información, responder preguntas, darte consejos, traducir, y mucho más. Además, puedo entender y comunicarme en varios idiomas, como español e inglés. Solo cuéntame qué necesitas y con gusto te ayudo.","language":null,"interruptionOccurred":true,"responseLatencyMs":137,"metadataJson":null},{"id":"dc1dd16d-5c6d-4a2b-b49c-2a898ae2eddb","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"USER","ordinal":11,"startedAt":"2026-04-07T15:27:30.925Z","endedAt":"2026-04-07T15:27:30.925Z","text":"Quiero que de ahora en adelante me respondas en francés.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"6e4daf01-fe52-4aa9-a0f2-af46600775e4","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"ASSISTANT","ordinal":12,"startedAt":"2026-04-07T15:27:30.884Z","endedAt":"2026-04-07T15:27:32.391Z","text":"Entendu. Je vais maintenant te répondre en français. Dis-moi ce dont tu as besoin.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"393ab3f5-5470-4152-b616-186e03c442ab","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"ASSISTANT","ordinal":13,"startedAt":"2026-04-07T15:28:52.399Z","endedAt":"2026-04-07T15:28:54.389Z","text":"Entendido. Dime concretamente qué es lo que quieres saber y así te puedo dar la mejor información.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"40191cfc-2af4-4b8b-a300-a2408967d642","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"USER","ordinal":14,"startedAt":"2026-04-07T15:29:04.035Z","endedAt":"2026-04-07T15:29:04.035Z","text":"¿Para qué es la plataforma? Quiero saber cómo integrar esta plataforma en mi negocio.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"9dad0af4-ff0c-4778-9b1c-5063d0a5d501","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"ASSISTANT","ordinal":15,"startedAt":"2026-04-07T15:29:03.736Z","endedAt":"2026-04-07T15:29:05.621Z","text":"Perfecto, te comento que esta plataforma es muy versátil y puede ayudarte en varias áreas. Por ejemplo,","language":null,"interruptionOccurred":true,"responseLatencyMs":130,"metadataJson":{"reason":"cancelled"}},{"id":"604ce466-0cd4-4e49-9908-63488565ac03","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"ASSISTANT","ordinal":16,"startedAt":"2026-04-07T15:31:47.954Z","endedAt":"2026-04-07T15:31:54.194Z","text":"Entendu. Je peux t’aider à intégrer des solutions d’IA dans ton entreprise. Pour commencer, on peut identifier tes besoins principaux : par exemple, améliorer le service client, automatiser certaines tâches, ou analyser des données. Ensuite, on choisira les outils adaptés, comme des chatbots, des solutions d’analyse prédictive ou des assistants virtuels. Dis-moi en plus sur ce que fait ton entreprise et les défis que tu veux relever.","language":null,"interruptionOccurred":true,"responseLatencyMs":137,"metadataJson":null},{"id":"c853a942-2834-4889-88e3-dfd406d59c94","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"USER","ordinal":17,"startedAt":"2026-04-07T15:32:16.478Z","endedAt":"2026-04-07T15:32:16.478Z","text":"OK, continúa en español.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"c8c9a127-b4d3-4991-a95a-61c93f22dd34","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"ASSISTANT","ordinal":18,"startedAt":"2026-04-07T15:32:16.530Z","endedAt":"2026-04-07T15:32:22.362Z","text":"Claro, puedo explicarte cómo integrar esto en tu empresa. Primero, tendríamos que entender qué tipo de procesos quieres automatizar o mejorar. Luego, podemos ver qué herramientas o plataformas necesitas: puede ser un asistente virtual para atención al cliente, automatización de respuestas internas o incluso análisis de datos. Me puedes contar un poco más sobre las necesidades de tu empresa y así te doy una guía más concreta.","language":null,"interruptionOccurred":true,"responseLatencyMs":136,"metadataJson":null},{"id":"6bd6eb9b-583a-42ef-b358-6d3b923fddd3","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"USER","ordinal":19,"startedAt":"2026-04-07T15:32:41.864Z","endedAt":"2026-04-07T15:32:41.864Z","text":"OK, ¿y cuál es tu nombre?","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"0bd904ba-51e7-4199-8381-b9180ac2a3b7","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"ASSISTANT","ordinal":20,"startedAt":"2026-04-07T15:32:41.837Z","endedAt":"2026-04-07T15:32:44.579Z","text":"Mi nombre es OMNIA, y soy una asistente de inteligencia artificial, diseñada para ayudarte con todo tipo de consultas. Estoy aquí para apoyarte en lo que necesites.","language":null,"interruptionOccurred":true,"responseLatencyMs":136,"metadataJson":null},{"id":"318460bc-4d95-4923-a010-48dc888add51","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"USER","ordinal":21,"startedAt":"2026-04-07T15:32:59.193Z","endedAt":"2026-04-07T15:32:59.193Z","text":"OK, gracias. ¿Puedes terminar la llamada?","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null},{"id":"88cec9cd-7c13-4586-8374-28e2684f0a27","sessionId":"20633b78-3c01-4c2d-9949-34f50d20c3ce","speakerType":"ASSISTANT","ordinal":22,"startedAt":"2026-04-07T15:32:59.052Z","endedAt":"2026-04-07T15:33:00.629Z","text":"Entendido, voy a finalizar la llamada ahora. Que tengas un buen día.","language":null,"interruptionOccurred":false,"responseLatencyMs":null,"metadataJson":null}]}